Privacy Notice Philips Sonicare

 

This Privacy Notice was last changed on Apr 28, 2016.
Philips Sonicare uses personal data collected or processed by the Philips Sonicare device(s) (“Device(s)”), and the Philips Sonicare mobile application (“App”).
This Privacy Notice applies to personal data collected by the Device(s) and the App which is controlled by or under control of Philips Oral Healthcare, LLC or any of its subsidiaries (”Philips”). This is a notice of our Privacy practices, this is not a contract or agreement.

Data collected and used

Account Data

This data includes username, name, email address, gender, age, country, language, and password.

 

The data collected is used to create and manage your account. Your account will be used to send you a welcoming email to verify your username and password, to communicate with you in response to your inquiries, and to send you strictly service-related announcements, for instance, if our service is temporarily suspended for maintenance. We will use your registration information to create and manage your account or register your purchase, order a product or service.

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Data filled in by you

This data includes the brushing goals you set, activities you track the answers given in a questionnaire and the input you provide in the focus areas section.

 

The data collected is used to help you improve your brushing habits and make lasting changes to your oral health. We do this by measuring your goal progress and by providing you oral care and product recommendations to meet your goals.

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Device(s) Data

If you use the Philips Sonicare Device, the Device records your use of the Device, such as time of use, battery level, and sensor data such as location, motion, and pressure of the brush and streams it to the App. This data also includes unique User Device number, session and usage data, which is information about your use of the Device(s).

 

  • The data collected is used to  track your brushing and synch with your personalized 3D mouthmap in the Sonicare app, to give you a customized program to immediately address missed spots, tracks your brush head effectiveness and alerts you when to replace your brush.
  • The data collected provides information about your usage of the Device(s). 
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Cookies

The App makes use of cookies, or similar techniques. This data includes unique User Device number, the IP address of your mobile device(s), the type of mobile internet browser or operating system you use, session and usage data, which is information about your use of the App.

 

The types of cookies we use are:

 

Required cookies

These cookies ensure that the App functions properly.

 

Analytical cookies

These cookies allow us to analyze site usage so we can measure and improve performance of our apps.

 

Social Media

These cookies allow you to connect to your social networks and read reviews.

 

Targeted Advertising Cookies

These cookies are used to help better tailor advertising to your interests, both within and beyond Philips apps.

 

  • This data can be used to identify which parts of the App you are interested in, to track your usage of the App, to improve your App experience or to share social media content. We also make use of cookies that ensure that the App functions properly.
  • The data collected is used to provide you with the App's functions.
  • The data collected also provides information about your usage of and visits to the App and Device(s).
  • For more information regarding the cookies set by the social media parties and the possible data that they gather, please refer to the privacy statement(s) made by the social media parties themselves. Below we have listed the privacy statements of the Social Media channels that are used the most by Philips:

 

Facebook

Google+

Twitter

Pinterest

LinkedIn

YouTube

Instagram

Vine

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Location Data

When you allow access to your location data we collect the geographic location of your mobile device.

 

  • When you make use of the ‘Find Philips near you’ functionality on the Support Page, you are requested to share your location data with Philips. Based on your location data you will be directed towards a store near you, or to the consumer care contact details of your country.
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Combined Data

This data includes Account Data, Data filled in by you, Device(s) Data, Cookies, Location Data and Data we get from your interactions with Philips, which includes;

 

  • Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit, etc.
  • The combined data is analyzed and used to provide you with the Philips Sonicare services such as track your brushing and synch with your personalized 3D mouthmap in the Sonicare app, to give you a customized program to immediately address missed spots, tracks your brush head effectiveness and alerts you when to replace your brush and to provide custom product recommendations. We may aggregate this data, removing individual personal data, in order to create publications, presentations, reports or other (marketing) communications, which we can use for both internal and external purposes.
  • If you choose to receive promotional communications - based on your preferences and behavior - about Philips products, services, events and promotions we may contact you with promotional communications via email, phone and other digital channels, such as Mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best personalized experience, we may analyze and combine your personal data.
  • We use this data to help us improve the content, functionality and usability of the App, Device(s) and our products and services and to develop new products and services.
  • We may combine the information collected from you and share them with other companies of the Philips Group and with third parties.
Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.
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Third parties

Philips may use third parties to provide services for the following:

 

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 

Payment

These providers handle financial data in relation to in-app purchases.

 

Philips requires these service providers to provide a comparable level of protection of your personal data as Philips provides, to only process your personal for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service.

 

If Philips allows a third party to transfer your personal data outside of your geographic region, we will take steps to protect your privacy rights through the use of contractual arrangements or other means, which will provide a comparable level of protection while the information is being processed by our third parties.

 

Philips will disclose personal data only under this privacy notice and/or when required by law.

 

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company.

Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
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Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
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Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to in-app purchases.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

 
 
 

Payment

These providers handle financial data in relation to in-app purchases.

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

Philips Sonicare service Providers

These providers deliver specific services for Philips Sonicare such ascalculating heart-age, providing coaching (only for apps that use coaching).

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Choices and rights

Please send an email to privacy@philips.com to make use of your following choices and rights:

 

  • Access
    You may at any time request access to your personal data.
  • Request correction
    You may at any time request correction of your personal data.
  • Object
    You may at any time object to the processing of your personal data.
  • Questions or complaints
    You may at any time contact us if you have questions, complaints, concerns or suggestions.
  • Withdrawal of consent
    You can easily withdraw consent.
    For example opt-out for our marketing services, by using the ’unsubscribe’ button below each email we send you.
  • Delete
    If available, you may request your personal data to be deleted at any time.
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We protect your personal data

We recognize and take seriously our responsibility to protect the data you entrust to Philips from loss, misuse or unauthorized access. Philips uses a variety of security technologies and organizational procedures to help protect your data. For example, we implement access controls, use firewalls, use encryption and use secure servers.

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Special information for parents

While Philips Sonicare is not generally targeted at children under the age of 13 it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing personal data of children.

 

If a parent or guardian becomes aware that his or her child who is under the age of 13 has provided us with his or her personal data, please contact us at privacy@philips.com. If we become aware that a child under the age of 13 has provided us with personal data, we will delete such data from our files.

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Changes to this Privacy Notice

The services that Philips provides may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this Privacy Notice from time to time.

 

We encourage you to check back often to review the latest version.

 

The new Privacy Notice will be effective upon posting, if you do not agree to the revised notice, you should alter your preferences, or consider stop using the App. By continuing to access or make us of our services after those changes become effective, you acknowledge you have been informed with the revised Privacy Notice.

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Contact Us

You can contact us at: privacy@philips.com.