Philips Sonicare DiamondClean Sonic electric toothbrush HX9351/04 5 modes 1 brush head Glass charger USB travel charger is rated 4.1 out of 5 by 440.
Rated 1 out of 5 by from Stopped working one month after warranty ran out When Philips products are new they work well but this is my 3 or 4 Philips toothbrush and they appear to have built in obsolescence. As soon as the warranty has finished they stop working. This has also been my experience with the liquid flossed. Given the price of these products they should last a little longer than two years.
Date published: 2019-02-07
Rated 2 out of 5 by from Poor battery life Bought this toothbrush in July 2016 it was a really good product no problems with it at all till it just stopped working once the 2 year warranty was up. There is no way of replacing the battery after paying quite a lot of money for something that only lasted just over 2 years would not buy an expensive toothbrush ever again .
Date published: 2018-12-17
Rated 2 out of 5 by from Has stopped working twice This handle has stopped working twice although I am very careful about it, and charge it properly. The first time, my handle was under warranty and I got a new one. But now, I am just out of my two year warranty so I cannot repair/or receive a new one. For an expensive gadget, there should at least be some repair options.
Date published: 2019-02-27
Rated 1 out of 5 by from Black version doesn't last more than 1 year I have purchased two Philips Sonicare DiamondClean, a Black and a Pink version. The black one's battery started discharge within a week of use after less than a year, Phillips has replaced and the replacement stopped charging after one and a half years. Go for any other colour except for black.
Date published: 2019-01-17
Rated 2 out of 5 by from NEw handle The customer service is great I had a problem with the old handle not working .i was all dead excited to get the new replacement handle I charged it and and it was fine then the handle flashed to charge and I charged it again but keeps flashing to charge .so disappointed I don’t no what to do now
Date published: 2019-03-05
Rated 1 out of 5 by from Very Poor Quality We had at least three replacements during the two year warranty period. Beyond that we have not ventured. Dreadful quality, they just kept failing to charge or some other problem, normally after periods of 3-6 months. Very unreliable.
Date published: 2019-04-23
Rated 5 out of 5 by from It makes a difference to my teeth and they have an excellent customer care Such a good product I have been using Sonicare for over ten years and recently mine stopped working after 2 yrs (past its warranty J but they have replaced it for me free. Even their customer service is excellent!
Date published: 2019-01-11
Rated 2 out of 5 by from OK while it lasted This is a good product but, like previous buys, does not last long enough. The toothbrush failed just after the two year warranty ended, which is not good enough
Date published: 2018-12-24
Rated 4 out of 5 by from Diamond Clean Experience We have three of these, when they function they work really well and are excelent brushes. However all three have needed to be replaced under warranty
Date published: 2019-04-21
Rated 1 out of 5 by from Broke down Only lasted a year so I had to buy another one. It is the second replacement.
Date published: 2018-12-01
Rated 1 out of 5 by from Don't last 5 minutes Philips should be good. I have had Sonicare electric toothbrushes for years and each new version is worse than the last. Although basically superb they are not made to last, and I fear it is deliberate. This version has just failed after only eighteen months careful use by two adults. It is an expensive, annoying and wasteful pantomime and I would certainly never buy Philips again but for the fact there are no comparable products. By the way, we found the charging arrangements with the glass silly, too. Philips do the decent thing and return to your traditional standards of "Built to last" quality. You charge enough.
Date published: 2018-10-14
Rated 5 out of 5 by from Great product I have owned my Philips Sonicare DiamondClean Sonic electric toothbrush HX9331/04 for around 18 months, during which time it has performed faultlessly, being used for the full two minute cycle time twice daily. It leaves my mouth feeling clean, with a new brush it competes with that feeling you have when your teeth have just been 'de- plaqued' by the dentist. The ceramic handle is an absolute joy, it feels just right and is easy to keep clean - so much better than the plastic handle types found on previous generations. Highly recommended.
Date published: 2018-07-05
Rated 2 out of 5 by from Good brush when it works!!!! Ok the brush is easy to use, has great performance and lovely stylish design. So why only 2 stars overall you may ask? Well I have had to have it replaced twice. First time my original brush stopped working out of the blue approximately after 12 1/2 months after I bought it. The shop wouldn’t exchange and said I had to deal with a Phillips. Apparently loads of customers had been in to complain about the brush not working just after a year. I got a replacement from Philips and within 6 months it’s battery life was minimal. By 9 months it stopped taking any charge and wouldn’t work!! So I am on my third brush handle which hopefully will last and keep on working as Philips have said they now do not give any extensions to warranty on replacement handles!!
Date published: 2018-05-01
Rated 5 out of 5 by from Top toothbrush This is my second Sonic Diamond Clean toothbrush. When my previous toothbrush needed replacing I tried other electric toothbrushes, but they did not give the comfort feel you get from this one. This toothbrush has many great features and is very comfortable to use due to the shape of the brush itself. My sister was also looking to replace her toothbrush and I convinced her to buy one from the Philips Sonicare range, she too is delighted with her purchase and has also purchased one fir her son. I bought my original sonicare toothbrush for its design as it fitted in with my bathroom, but the results I got from using it were great too. The brush my sister bought has an additional feature, her model beeps when you have cleaned a section of your teeth so all areas have an equal amount of cleaning. A fab product.
Date published: 2017-10-13
Rated 5 out of 5 by from Excellent cleaning - cant be beaten I have been using a Philips Diamond care for some time and I found it cannot be beaten in terms of cleaning performance. I have had some issues over the years with the toothbrush not charging or not performing correctly, however the UK customer services have always been more than accommodating and while the toothbrush was under warranty, I have always had a prompt repair / replacement! Cannot go back to standard electric or manual tooth brushes now.
Date published: 2018-06-27