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PerfectDraft Home draught system

PerfectDraft Home draught system

HD3620/25

Troubleshooting

The display of my Philips PerfectDraft beer tap shows errors

If your Philips PerfectDraft beer tap display is not working properly, please read along for possible solutions.

There is a green dash on the display and the appliance does not work

Make sure that the tap unit is placed correctly.

Put the tap unit onto the connection top of the keg by pushing it down firmly. If you snap the tap unit onto the keg correctly, it fits nicely between the two keg chimes.

Tip: If you can move the arm of the connection top freely up and down, the tap unit is placed properly on the keg (below figure).

Reinstall the tube.

Tap unit correctly placed

There is a green or red dash on the display and the background light flashes

Remove the tap unit, clean it and reinstall the tap unit. If this does not help, try another keg with a new tube.

The display shows the wrong volume

For proper functioning of the volume indication, it is crucial that you open the tap handle completely. In case of power failure or if the appliance has been disconnected from the mains, the level indication will be accurate again after you have poured a few glasses of beer.

If the problem continues to occur

Please contact the PerfectDraft call centre in your country:

  • Belgium and Luxembourg +32 (0)78-250159
  • Germany 01801-324000
  • The Netherlands 0900-2224222

When you contact us, please have available:

  • The exact model number of the appliance (HD36xx)
  • The serial number of your appliance (you will find it on the bottom of the appliance)
  • The expiry date of the keg
  • The production number of the keg (number under the expiry date)

The information on this page applies to the following models: HD3620/25 , HD3610/50 , HD3620/20 , HD3620/21 . more less

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