Consumer
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PerfectDraft Home draught system

PerfectDraft Home draught system

HD3620/25

Troubleshooting

My Philips PerfectDraft beer tap makes a noise

Your Philips PerfectDraft may make a noise while being used. This does not have to be indicative of an error or malfunction.

The appliance makes a soft and continuous noise

Because the appliance chills constantly, the fan works continuously. This is normal.

The appliance makes a somewhat louder sound

The pump may come on while you are pouring beer in order to maintain the right pressure. This is normal. When you are not pouring beer, the pump will also come on every now and then to keep the appliance at the right pressure.

The appliance makes a hissing sound

Make sure that the tap unit is placed correctly. Put the tap unit onto the connection top of the keg by pushing it down firmly ('CLICK' fig.1). If you snap the tap unit onto the keg correctly, it fits nicely between the two keg chimes.

Reinstall the tube by sliding it into the tap unit and pushing it down until you hear a 'click'.

Place tap unit

Tip:

If you can move the arm of the connection top freely up and down, the tap unit is placed properly on the keg (fig.2).

Tap unit correctly placed

If the problem continues to occur, please contact the PerfectDraft call centre in your country:

  • Belgium and Luxembourg +32 (0)78-250159
  • Germany 01801-324000
  • The Netherlands 0900-2224222

When you contact us, please have available:

  • The exact model number of the appliance (HD36xx)
  • The serial number of your appliance (you will find it on the bottom of the appliance)
  • The expiry date of the keg
  • The production number of the keg (number under the expiry date)

The information on this page applies to the following models: HD3620/25 , HD3610/50 , HD3620/20 , HD3620/21 . more less

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