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PerfectDraft Home draught system

PerfectDraft Home draught system

HD3620/25

Troubleshooting

The beer keg will not fit into the Philips PerfectDraft

The beer keg may not fit into your Philips PerfectDraft. Please read along for tips and tricks on how to resolve this issue.

The tap unit has not been fitted properly onto the keg

Make sure that the tap unit is placed correctly. Put the tap unit onto the connection top of the keg by pushing it down firmly ('CLICK' fig.1). If you snap the tap unit onto the keg correctly, it fits nicely between the two keg chimes.

Make sure the keg is placed correctly.

Lift the blue locking levers completely. Tilt the keg with the assembled tap unit forward slightly and put it into the appliance. Then push down the blue locking levers until they are in horizontal position.

Place Tap unit

Tip:

If you can move the arm of the connection top freely up and down, the tap unit is placed properly on the keg (fig. 2).

Tap unit correctly placed

If the problem continues to occur

Please contact the PerfectDraft call centre in your country

  • Belgium and Luxembourg +32 (0)78-250159
  • Germany 01801-324000
  • The Netherlands 0900-2224222

When you contact us, please have available:

  • The exact model number of the appliance (HD36xx)
  • The serial number of your appliance (you will find it on the bottom of the appliance)
  • The expiry date of the keg
  • The production number of the keg (number under the expiry date)

The information on this page applies to the following models: HD3620/25 , HD3620/20 , HD3620/21 .

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