1) The tube was not placed correctly.
Make sure the tube is placed correctly in the tap unit (you hear a click) and the handle is in upright position.
2) The tube may be broken.
Remove the tube from the tap unit and place a new one.
To request a new tube, you can contact the PerfectDraft call centre in your country: for Belgium and Luxembourg +32 (0)78-250159, for Germany 01801-324000, for the Netherlands 0900-2224222)
When you contact us please have available:
- The exact model number of the appliance (HD36xx)
- The serial number of your appliance (you find it on the bottom of the appliance)
- The expiry date of the keg
- The production number of the keg (number under the expiry date)