Consumer
Products
Professional LED TV

Professional LED TV

19" HeartLine, LED, DVB-T2/T/C & IPTV 19HFL4010W/12

Frequently Asked Questions

How to update the software of the TV? Regular software update

Situation

A software update is recommended:

• to get the latest features

• to improve the TV’s functionality

Checklist

Ensure that:

• a laptop or PC with a USB port is available

• an empty USB flash drive is available

Answer

To update the software on the TV, follow these steps:

1. Check the software version currently installed on the TV

To verify the software of the TV, press the [Home] button on the remote control and select:

[Setup] > [Software Settings] > [Current software info]

or

[Quick Settings] > [Update software] > [Current software info]

2. Browse to the Philips Support web page

Click here or copy the next link into the web browser: https://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=40PFT5300/12&slg=en&scy=GB

Please change the link with the correct model you want, for example, change 40PFT5300/12 to 55pus7101/12 like https://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=55pus7101/12&slg=en&scy=GB

3. The software will be shown on the web page

The dedicated software for this TV models is available on the Philips Product support web page.

For example: 55pus7101_12_fus_aen.zip

4. Verify if a new software for the TV is available

A software update on the TV can be performed if the software version on the web page is different from the TV’s software. A newer software version has “higher” number.

For example:

Version 002.155.000 is newer than version 002.128.000

Version 003.110.000 is newer than version 002.128.000

Note: an older software version cannot be installed on the TV.

5. Download the software file (.zip file) onto the PC or laptop

• Please read the End User License Agreement carefully. Click [I Accept] to proceed with downloading, click [I do not accept] to return to the previous page.

If the terms of use are accepted, the download will automatically start. Wait for the download to finish.

6. Insert an empty USB flash drive into a computer

7.”Unzip” the downloaded software file to the USB

The extraction of downloaded files (unzipping) can slightly vary between different laptops or PC’s.

For example:

Right-click on ‘xx_xx.zip’ and select [extract to] or [extract all]. A destination to save the extracted file is requested; ensure to select the USB flash drive to save the file.

Note: The only file on the USB stick will then be the “autorun_xxx.xxx.xxx.xxx.upg” file.

8. Switch the TV OFF and plug the USB flash drive into the TV’s USB port

9. Switch the TV back ON.

The software update screen will automatically appear.

10. Follow the on-screen instructions to install the software.

After the on-screen instructions were followed, the TV will download and install the software.

Note: Do not switch OFF the TV during the software update process.

The TV will not reset during a software update. All settings and connections will remain unaffected.

If any issue occurs after the software was updated, the TV can be reinstalled.

Note: All previously installed channels, selected settings and recorded programmes will be lost.

To reset all TV settings, proceed as follows:

  1. Press the [Home] button on the remote of the TV and select one of the following depending on the TV model:

• [Setup] > [TV settings] > [General settings] > [Reinstall TV]

or

• [Setup] > [TV settings] > [Reinstall TV]

  1. To start the first installation process, confirm with the [OK] button on the remote control.

  2. Follow the on-screen instructions.

The information on this page applies to the following models: 19HFL4010W/12 , 24HFL3010W/12 , 32HFL3010W/12 , 28HFL5010T/12 , 55HFL5010T/12 , 48HFL5010T/12 , 40HFL5010T/12 , 32HFL5010T/12 , 24HFL3010T/12 , 40HFL3010T/12 , 32HFL3010T/12 , 28HFL3010T/12 , 42HFL7009D/12 , 47HFL7009D/12 , 24HFL3009W/12 , 32HFL3009W/12 , 32HFL5009D/12 , 24HFL3009D/12 , 55HFL5009D/12 , 48HFL5009D/12 , 40HFL5009D/12 , 40HFL3009D/12 , 28HFL3009D/12 , 28HFL5009D/12 , 32HFL3009D/12 , 40PFS5709/12 , 65PFS6659/12 , 55PFT6309/12 , 55PFS5709/12 , 48PFS5709/12 , 47PFT6309/12 , 42PFT6309/12 , 48PFS6609/12 , 55PFS6609/12 , 48PFT5509/12 , 32PHT4509/12 , 40PFS6609/12 , 50PFT4509/12 . more less

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