Consumer
Products
Performer Active Vacuum cleaner with bag

Performer Active Vacuum cleaner with bag

AirflowMax technology, TriActive+ nozzle, Hard floors nozzle, Animal FC8578/09

Troubleshooting

My Philips vacuum cleaner does not switch on

In the unfortunate event that your Philips vacuum cleaner does not switch on, there might be a simple solution. Discover how to solve it yourself.

The vacuum cleaner is not plugged into the mains

Please plug your vacuum cleaner into the mains.

The on/off button is not pressed correctly

Please make sure you press the on/off button firmly.

If your vacuum cleaner's on/off button is not pressed correctly, it will remain off.

The batteries are flat (applies to vacuum cleaners with infrared remote control)

Please check if the vacuum cleaner switches on without the remote control by pressing the on/off button on the vacuum cleaner itself. If so, then the batteries in your remote control are flat.

In this case, replacing the batteries will solve the problem.

There might be a technical failure

If none of the previous options apply to you, then there may be a technical failure with your vacuum cleaner.

In this case, we recommend that you to contact Philips Consumer Care for a solution.

The information on this page applies to the following models: FC8578/09 , FC8375/69 , FC8457/69 , FC8660/69 , FC8477/69 , FC9238/01 , FC8451/61 , FC8454/61 , FC8230/60 , FC8140/60 , FC8912/01 , FC8917/01 , FC9080/01 , FC8144/01 , FC9218/03 , FC9236/03 , FC9082/01 , FC9081/01 , FC9252/01 , FC9266/01 , FC9264/02 , FC9264/01 , FC9262/01 , FC9261/01 , FC9256/01 , FC9254/02 , FC9254/01 , FC9070/01 , FC9060/02 , FC8734/01 , FC9071/01 , FC8442/01 , FC8610/01 , FC9239/01 , FC9218/01 , FC9216/01 , FC9214/01 , FC9212/01 , FC9210/01 , FC9078/01 , FC9076/02 , FC9076/01 , FC9074/01 , FC9073/01 , FC9071/02 , FC8619/01 , FC8615/01 , FC8614/01 , FC8613/01 , FC8612/01 , FC8611/01 , FC9216/04 , FC9218/02 , FC8617/01 , FC9232/01 , FC9236/02 , FC9236/01 , FC8204/04 , FC8257/01 , FC8440/01 , FC8445/01 , FC8732/01 , FC9204/02 , FC9067/02 , FC9066/03 , FC9064/02 , FC9061/01 , FC8740/01 , FC8738/01 , FC8736/01 , FC8733/01 , FC8732/99 , FC8734/02 , FC8344/03 , FC8734/03 , FC8734/04 , FC8254/02 , FC8261/01 , FC8212/01 , FC8606/01 , FC8602/01 , FC8262/01 , FC8260/02 , FC8262/02 , FC8264/02 , FC8202/01 , FC8617/02 , FC8615/03 , FC8615/02 , FC8614/02 , FC8613/02 , FC8612/02 , FC8611/02 , FC8210/01 , FC8209/01 , FC8208/04 , FC8208/01 , FC8207/01 , FC8206/02 , FC8206/01 , FC8204/03 , FC8204/02 , FC8204/01 , FC8202/04 , FC8202/03 , FC8202/02 , FC8212/03 , FC9060/01 , FC8712/02 , FC9206/04 , FC8208/02 , FC8264/01 , FC8261/02 , FC8260/01 , FC8258/01 , FC8256/01 , FC8254/01 , FC8212/02 , FC8208/03 , FC9222/01 , FC8344/01 , FC9204/01 , FC8398/02 , FC8348/01 , FC8347/01 , FC8344/02 , FC9208/01 , FC9200/01 , FC9206/01 , FC9064/01 , FC9229/01 , FC9228/01 , FC9226/01 , FC9202/01 , FC9062/03 , FC8432/01 , FC8608/05 , FC8608/04 , FC8608/03 , FC8608/02 , FC8608/01 , FC8606/03 , FC8606/02 , FC8604/01 , FC8601/02 , FC8601/01 , FC8600/01 , FC8439/02 , FC8438/02 , FC8437/02 , FC8436/03 , FC8433/02 , FC8716/01 , FC8722/01 , FC8714/02 , FC9062/01 , FC8732/02 , FC8434/02 , FC8712/01 , FC9067/01 , FC8724/01 , FC8720/01 , FC8716/02 , FC8390/01 , FC8397/02 , FC8396/02 , FC8396/01 , FC8394/01 , FC8392/01 , FC8390/02 , FC8134/01 , FC8146/01 , FC8601/03 , FC8714/01 , FC9066/01 , FC8601/04 , FC8607/01 , FC8436/02 , FC8578/69 , FC9724/69 , FC9920/69 . more less

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