Rated 2 out of 5 by 1
Rated 2 out of 5 by Verified Reviewer A pain if you live in a hard water area
The machine is supposed to give a warning if descaling is required, followed by a lock-out when descaling is absolutely necessary. Our machine gave no warning at all but one day the descaling alarm suddenly came on so I spent several hours descaling using their recommended method and recommended product. It's a long-winded job. The light still would not go out even when I followed their instructions. It had to be returned to the factory and came back promptly but saying it had not been regularly descaled. Remember it's only 4 months old and hadn't been used that much. After all this messing about I would not recommend this product if you have hard water. It should state clearly that it is not suitable for hard water areas and needs designing so that it is!
25 October 2014