Service and Repair

Is your Philips product broken or not working as it should? On this page, you can find the help you need with our troubleshooting tool. If you are unable to find a solution to your problem, we will guide you in booking a repair or exchange of your product in one of the Philips Authorised Service Centers.

Philips Troubleshooting Tool

Find troubleshooting hints and tips for personal care products, kitchen appliances, Avent products, and other Philips devices.

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Philips TV Troubleshooting Tool

Do you have a problem with your Philips TV? Use the TV Troubleshooting Guide to find a quick solution.

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Supported Philips brands

Philips Repair and Exchange Status

Find the latest information on the status of your repair

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Philips Warranty Documents

Philips provides a 24 month warranty for most of our products which begins on the date of purchase as stated on your receipt. Additional information with regards to terms and conditions can be found in the warranty documents below.

General Philips Warranty

Philips service and Repair FAQ

How can I find out if my product is still covered by warranty?

Philips warranties are usually between 12 and 24 months depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document here.

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My product is out of warranty, can Philips do anything for me?

If your product is no longer under warranty it may be possible to get it repaired. We aim to make the repair process as painless as possible. For products which do not have a repair option we offer discount vouchers to purchase a new product in Philips on line store.
The offered solution and the final cost for repair will depend on the product type, the age and your chosen transport option.
To find a repair or discount voucher solution for your faulty product please register on our online service tool here.
Please note: while registering your product, if you are not happy with the offered solution and do not wish to continue, you can close the system at any time.

Philips Service and Repair