Given the high-level of technological and market uncertainty, we work with our clients to embrace the risks inherent with innovation because, in times of rapid and disruptive change, it is more risky to operate in a “business as usual” mode. What made an organisation successful in the past will no longer enable success in the future.
One of the ways we help organisations manage these risks is through prototyping with frontline staff and operations managers – putting a minimally viable model into a live but controlled environment, to rapidly learn what works and what doesn’t work – quickly abandoning elements that do not work while applying lessons learned to subsequent initiatives. The organisation can then constantly iterate and build on the successes and failures until their retained models become implemented solutions.
Our approach positions provider organisations for success by building broad stakeholder buy-in and designing roadmaps which acknowledge organisation gaps and weaknesses in order to prototype solutions which can be effective today and adapt to future needs.