As a registered nurse and specialist in emergency department operations for 30+ years, Jim brings a keen clinical perspective to ambulatory services and ED performance optimization. He has held director roles of ambulatory services, JCAHO survey preparation, and quality management. Jim helps hospitals develop and implement customized solutions in process improvement, interim leadership, patient experience and flow, resulting in improved patient length of stay, reduced walkout rates, and improved patient satisfaction. Jim was a co-founder of Blue Jay Consulting, which was acquired by Philips in October 2015. Prior to that, he served as senior consultant, project manager, and vice president with Cardinal Health Consulting and Services.