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    Philips Support

    How to descale my SENSEO® Viva Café

    Published on 2021-07-04

    It is important to descale your SENSEO® Viva Café regularly to ensure great-tasting coffee at the right temperature.

    Once the Calc light is lit, it is time to descale your SENSEO® Viva Café. View our instructional video or the steps below to descale your SENSEO® Viva Café.

    Play Pause

    Prepare the descaling procedure

    1. Pour half a bottle of liquid descaler into the empty water tank
    2. Fill the water tank with fresh water
    3. Place the water tank back onto your SENSEO® Viva Café
    Add descaler to the SENSEO Viva Café

    Start the first descaling cycle

    1. Press the power button to turn on your SENSEO® Viva Café
    2. Place the 1-cup pod holder with a used coffee pod inside it into the coffee machine. Close the lid and make sure it is properly locked
    3. Place an empty jug under the coffee spout to collect the descaling mixture
    4. Press the 1-cup and 2-cup button simultaneously to start the first descaling cycle
    5. The descaling solution will come out in intervals
    6. The power button will flash rapidly to indicate that the first descaling cycle has finished

    The first descaling cycle is now finished. Continue with the second descaling cycle.

    Note: Never interrupt the descaling process.

    Start first descaling for SENSEO Viva Café

    Start the second descaling cycle

    1. Pour the other half of the bottle into the water tank
    2. Fill the water tank with fresh water and place the water tank back onto your SENSEO® Viva Café
    3. Replace the 1-cup pod holder with the 2-cup pod holder and place another used coffee pod. Close the lid and make sure it is properly locked
    4. Place the empty jug under the coffee spout
    5. Press the 1-cup and 2-cup button simultaneously to start the second descaling cycle
    6. The descaling solution will come out in intervals
    7. The power button will flash rapidly to indicate that the second descaling cycle has finished

    All descaling cycles are now finished. Start rinsing the appliance to remove any descaling solution.

    Start second descaling for SENSEO Viva Café

    Start the rinsing cycle

    1. Replace the 2-cup pod holder with an empty 1-cup pod holder. Close the lid and make sure it is properly locked
    2. Rinse the water tank under the tap
    3. Fill the water tank with fresh water
    4. Place an empty jug under the coffee spout
    5. Press the 1-cup and 2-cup button simultaneously to start the first rinsing cycle
    6. The solution will come out in intervals
    7. The power button will flash rapidly to indicate that the first rinsing cycle has finished

    Complete the rinsing cycles

    1. Rinse the water tank under the tap
    2. Fill the water tank with fresh water
    3. Place an empty jug under the coffee spout
    4. Press the 1-cup and 2-cup button simultaneously to start the second rinsing cycle
    5. The solution will come out in intervals
    6. Once the complete descaling and rinsing cycles have ended the appliance will switch itself off to indicate that the descaling cycle has finished

    You have now successfully completed the descaling procedure. Your SENSEO® Viva Café is now ready to brew that perfect cup of coffee again.

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