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Products

SENSEO® Coffee pod system

SENSEO® Brio, Deep Black HD7825/62

Troubleshooting

How to descale my SENSEO® Viva Café

Descale your SENSEO® Viva Café regularly to ensure great-tasting at the right temperature. Once the Calc light is lit, it is time to descale your SENSEO® Viva Café. Watch our instructional video to descale your SENSEO® Viva Café

Play Pause

Prepare the descaling procedure

  1. Pour half a bottle of liquid descaler into the empty water tank
  2. Fill the water tank with fresh water
  3. Place the water tank back onto your SENSEO® Viva Café
Add descaler to the SENSEO Viva Café
Play Pause

Start the first descaling cycle

  1. Press the power button to turn on your SENSEO® Viva Café
  2. Place the 1-cup pod holder with a used coffee pod inside it into the coffee machine. Close the lid and make sure it is properly locked
  3. Place an empty jug under the coffee spout to collect the descaling mixture
  4. Press the 1-cup and 2-cup button simultaneously to start the first descaling cycle
  5. The descaling solution will come out in intervals
  6. The power button will flash rapidly to indicate that the first descaling cycle has finished

The first descaling cycle is now finished. Continue with the second descaling cycle. Note: Never interrupt the descaling process

Start the second descaling cycle

  1. Pour the other half of the bottle into the water tank
  2. Fill the water tank with fresh water and place the water tank back onto your SENSEO® Viva Café
  3. Replace the 1-cup pod holder with the 2-cup pod holder and place another used coffee pod. Close the lid and make sure it is properly locked
  4. Place the empty jug under the coffee spout
  5. Press the 1-cup and 2-cup button simultaneously to start the second descaling cycle
  6. The descaling solution will come out in intervals
  7. The power button will flash rapidly to indicate that the second descaling cycle has finished
    All descaling cycles are now finished. Start rinsing the appliance to remove any descaling solution.

Start the rinsing cycle

  1. Replace the 2-cup pod holder with an empty 1-cup pod holder. Close the lid and make sure it is properly locked
  2. Rinse the water tank under the tap
  3. Fill the water tank with fresh water
  4. Place an empty jug under the coffee spout
  5. Press the 1-cup and 2-cup button simultaneously to start the first rinsing cycle
  6. The solution will come out in intervals
  7. The power button will flash rapidly to indicate that the first rinsing cycle has finished

Complete the rinsing cycles

  1. Rinse the water tank under the tap
  2. Fill the water tank with fresh water
  3. Place an empty jug under the coffee spout
  4. Press the 1-cup and 2-cup button simultaneously to start the second rinsing cycle
  5. The solution will come out in intervals
  6. Once the complete descaling and rinsing cycles have ended the appliance will switch itself off to indicate that the descaling cycle has finished

You have now successfully completed the descaling procedure. Your SENSEO® Viva Café is now ready to brew that perfect cup of coffee again.

Step 4 of the descaling cycle process:

Place a used coffee pod in the 1-cup pod holder and put it in the machine.

Step 5 of the descaling cycle process:

Start the first descaling cycle by pressing the 1-cup and the 2-cup buttons briefly at the same time.

The water comes out in intervals and the machine will pause 3 times.

The CALC light and the ON/OFF light will start to flash slowly.

Step 6 of the descaling cycle process:

Wait until the water tank is empty and the first cycle is finished.

When the first cycle is finished, the light ring around the ON/OFF button starts to flash rapidly.

The CALC light continues to blink slowly to indicate the descaling procedure is still activated.

Step 7 of the descaling cycle process:

Mix 50 grams of citric acid with 1 litre of cold water again in a separate jug.

Stir until the powder is dissolved.

Fill the water tank with the mixture.

When you take the water tank off from the machine the ON/OFF light will blink rapidly.

Step 8 of the descaling cycle process:

Place the water tank back onto the coffee machine and put a bowl with a capacity of min. 1500 ml under the spout.

Wait until the light around the ON/OFF button is continuously lit.

The light around the ON/OFF button will start to blink slowly.

Step 9 of the descaling cycle process:

Start the second descaling cycle by pressing the 1-cup and the 2-cup buttons briefly at the same time.

Wait until the water tank is empty and the second cycle is finished.

The CALC light and the ON/OFF light will start to flash slowly.

When the second cycle is finished the light ring around the ON/OFF button starts to flash rapidly.

The CALC light continues to blink slowly to indicate the descaling procedure is still activated.

After the second descaling cycle with the descaling mixture, proceed 2 times with the rinsing cycle using fresh water.

Do not switch off the appliance in between these two different cycles.

Rinsing Cycle:

2 cycles with fresh water.

Step 10 of the descaling cycle process:

Fill the water tank up to the MAX indication with fresh cold water.

When you take the water tank off from the machine the ON/OFF light will blink rapidly.

The CALC light will continue to blink slowly.

Step 11 of the descaling cycle process:

Place the water tank back onto the coffee machine and put a bowl with a capacity of min. 1500 ml under the spout.

Wait until the light around the ON/OFF button is continuously lit.

The light around the ON/OFF button and the CALC light will blink slowly.

Step 12 of the descaling cycle process:

Start the first rinsing cycle by pressing the 1-cup and the 2-cup buttons briefly at the same time.

Wait until the water tank is empty and the first rinsing cycle has finished.

The CALC light and the ON/OFF light will start to flash to indicate that the rinsing cycle has started.

When the first cycle is finished, the light ring around the ON/OFF button starts to flash rapidly.

The CALC light continues to blink slowly to indicate the total descaling procedure is still activated.

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Step 13 of the descaling cycle process:

Fill the water tank for a second time, up to the MAX indication with fresh cold water.

Do not switch off the appliance in between the first and second rinsing cycle.

When you take the water tank off from the machine the ON/OFF light will blink rapidly.

The CALC light will continue to blink slowly.

Step 14 of the descaling cycle process:

Repeat steps 10, 11 and 12 for a second time.

Step 15 of the descaling cycle process:

Ready.

After the second rinsing cycle the appliance will switch off automatically and descaling is complete.

The information on this page applies to the following models: HD7825/62 , HD7827/52 , HD7825/80 , HD7825/60 . more less

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