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    SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black

    HD7820/69

    Troubleshooting

    My SENSEO® coffee machine makes more noise than usual

    It is normal for your SENSEO® coffee machine to produce a humming sound while brewing. Is your SENSEO® coffee machine vibrating more and making more noise than usual? Use these solutions to try and solve the issue yourself.
    • For all SENSEO® machines, see Section A
    • For SENSEO® Switch machines, see section B 

    Section A

    Your SENSEO® coffee machine is not on a flat surface
    Place your machine on a flat surface. Try to avoid stainless-steel surfaces as these produce more vibrations and noise than other surfaces.

    Built-up limescale 
    Build-up limescale can cause your SENSEO® coffee machine to produce more sound and vibrations over time. We advise descaling your machine every 3 months to reduce the noise and maintain great coffee quality. You can find detailed descaling instructions on our descaling page or in your user manual.

     

    Section B

    Your SENSEO® Switch lets you switch between coffee pods and filter coffee.

    Sounds of brewing coffee with coffee pods
    When using coffee pods, you will hear a continuous humming sound. This humming sound comes from the water pump that is pressing water through the coffee pod.

    Sounds of brewing filter coffee
    A filter coffee is brewed by pumping shots of water slowly through the filter holder. While brewing, the machine makes a pulsing buzzing sound, which could take about 5 to 10 minutes, depending on how many cups you are brewing. This is normal behaviour and nothing to be worried about.
    See the video below to hear what kind of sound to expect from your SENSEO® Switch while brewing filter coffee. 
    If none of these steps solved the issue, please contact us for further assistance.
     
    Play Pause

    The information on this page applies to the following models: HD7820/69 , HD7857/50 , HD7870/10 , HD7870/60 , HD7864/11 , HD7864/81 , HD7864/61 , HD7863/80 , HD7870/20 , HD7872/10 , HD7825/62 , HD7827/52 , HD7825/80 , HD7825/60 , HD7860/60 , HD7850/61 , HD7850/80 , HD7823/11 , HD7850/60 , HD7840/00 , HD7840/01 , HD7814/60 , HD7810/95 , HD7810/60 , HD7816/50 , HD7810/61 , HD7810/70 , HD7810/71 , HD7812/50 , HD7814/62 . more less

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