SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black


Frequently Asked Questions

What type of descaling agents can I use for my SENSEO?

Only citric acid-based descalers are suitable for descaling the SENSEO machine. This type of descaler descales the machine without damaging it.


Do not use white vinegar to descale your SENSEO. Do not use a descaling agent based on mineral acids such as sulphuric acid, hydrochloric acid, sulfamic acid and acetic acid (e.g. vinegar) either. These descaling agents will certainly damage your SENSEO coffee machine.

Philips has developed a special descaler for SENSEO machines: HD7012, HD7011 and HD7006.

The special descaler can be bought via the Philips Online shop.

For information on how to descale your SENSEO, please visit SENSEO descaling website.

SENSEO descaler HD7011

The information on this page applies to the following models: HD7820/69 , HD7857/50 , HD7870/10 , HD7870/60 , HD7864/11 , HD7864/81 , HD7864/61 , HD7863/80 , HD7870/20 , HD7872/10 , HD7825/62 , HD7827/52 , HD7825/80 , HD7825/60 , HD7860/60 , HD7850/61 , HD7850/80 , HD7823/11 , HD7850/60 , HD7840/00 , HD7840/01 , HD7814/60 , HD7810/95 , HD7810/60 , HD7816/50 , HD7810/61 , HD7810/70 , HD7810/71 , HD7812/50 , HD7814/62 . more less

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