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Products

SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black

HD7820/69

Troubleshooting

There is no crema layer on top of my SENSEO® coffee

The foam or crema layer of your SENSEO® coffee may decrease over time. There are several solutions to try and solve this issue yourself. Use the below tips to improve the crema layer of your SENSEO® coffee.

The coffee pod is not placed correctly

Place the coffee pods with the convex side downwards in the centre of the pod holder to ensure a good coffee flow.

How to insert SENSEO coffee pods

The coffee spout is polluted

Disassemble the coffee spout and clean all parts using the dishwasher or with washing-up liquid and hot water.

Place the coffee pods in the pod holders

The pod holder is clogged

A clogged pod holder might decrease the quality of your SENSEO® crema layer. Follow these instructions to clean the pod holder:

Cleaning instructions

  1. Clean the pod holder using the dishwasher or a brush (see image below)
  2. Place the pod holder back in the coffee machine
How to clean SENSEO pod holder

Limescale build-up is blocking the coffee flow

Descale your SENSEO® coffee machine at least every three months to keep your machine free of limescale. Make sure to place the pod holder in the coffee machine before descaling. You can find detailed instructions in the user manual that came with your SENSEO® coffee machine.

If none of these steps solved the issue, please contact us for further assistance.

Use SENSEO coffee pods

We advise you to use SENSEO coffee pods. Look on SENSEO.COM to find which different coffee flavours are available in your country.

The information on this page applies to the following models: HD7820/69 , HD7857/50 , HD7870/10 , HD7870/60 , HD7864/11 , HD7864/81 , HD7864/61 , HD7863/80 , HD7870/20 , HD7872/10 , HD7825/62 , HD7827/52 , HD7825/80 , HD7825/60 , HD7860/60 , HD7850/61 , HD7850/80 , HD7823/11 , HD7850/60 , HD7840/00 , HD7840/01 , HD7814/60 , HD7810/95 , HD7810/60 , HD7816/50 , HD7810/61 , HD7810/70 , HD7810/71 , HD7812/50 , HD7814/62 . more less

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