Identify where the leakage occurs using the image below.

• Is your SENSEO® coffee machine leaking near the bottom (2)? Go to solutions 1, 2 and 3
• Is your SENSEO® coffee machine leaking from the spout or brew head (1)? Go to solutions 4, 5, 6 and 7

To prevent it from overflowing, do not fill the water tank beyond the maximum indicator. Too much water can result in excess water ending up at the bottom of your SENSEO® coffee machine.

Be sure to empty the drip tray of your SENSEO® coffee machine regularly to prevent it from overflowing.

If the water tank is cracked, damaged or broken, you can order a new one at the Philips Online Shop.

Is your SENSEO® coffee machine still leaking from the bottom and solutions 1, 2 and 3 did not solve the issue? Please contact us for further assistance.

Place the coffee pods with the convex side downwards in the centre of the pod holder to ensure a good coffee flow.

Make sure that the rubber seal ring is correctly placed around the rim of the water distribution disc.

Clean the sieve in the centre of the pod holder with a brush and warm water or clean it using the dishwasher. If the sieve is still clogged after cleaning, descale the pod holder by placing it in descaler solution and let it soak for 30 minutes.

Disassemble the coffee spout of your SENSEO® coffee machine and clean all parts with warm water or clean them using the dishwasher. For detailed instructions on how to disassemble and clean the coffee spout, please check the user manual that came with your appliance.

If none of these solutions solved the issue, contact us for further assistance.