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SENSEO® Viva Café Coffee pod machine HD7820/69 New Generation Raven black

HD7820/69

Troubleshooting

How to descale my SENSEO® Coffee Machine

Descale your SENSEO® regularly to ensure great-tasting coffee at the right temperature. Watch our instructional video or read the following instructions to descale your SENSEO® Coffee Machine.

Play Pause

Prepare the descaling procedure

  1. Fill a jug with 1 litre of water
  2. Pour one half of the bottle into the jug
  3. Pour the descaling mixture into the water tank up to the maximum indication
  4. Place the water tank back onto your SENSEO® Coffee Machine
Prepare the descaling procedure for SENSEO Original
Play Pause

Start the first descaling cycle

  1. Press the power button to turn on your SENSEO® Coffee Machine
  2. Place the 1-cup pod holder with a used coffee pod inside it into the coffee machine. Close the lid and make sure it is properly locked
  3. Place an empty jug under the coffee spout to collect the descaling mixture
  4. Press the 2-cup button and let it run. Repeat this until the water tank is empty

If you have a SENSEO® Coffee Machine with a smaller water tank of 1 litre, add the rest of the descaling mixture to the water tank until all the descaling mixture is used.

The first descaling cycle is now finished. Continue with the second descaling cycle. Note: Never interrupt the descaling process

Dissolve descaler mixture with 1 litre of water

Start the second descaling cycle

  1. Again, fill the jug with 1 litre of water
  2. Pour the other half of the bottle into the jug
  3. Pour the descaling mixture into the water tank
  4. Place the water tank back onto your SENSEO® Coffee Machine
  5. Replace the 1-cup pod holder with the 2-cup pod holder and another used coffee pod. Close the lid and make sure it is properly locked
  6. Reposition the empty jug under the coffee spout
  7. Press the 2-cup button and let it run. Repeat this until the water tank is empty

If you have a SENSEO® Coffee Machine with a smaller water tank of 1 litre, add the rest of the descaling mixture to the water tank until all the descaling mixture is used.

All descaling cycles are now finished. Start rinsing the appliance to remove any descaling solution.

Press 2-cup button to start descaling

Start the rinsing cycle

  1. Replace the 2-cup pod holder with an empty 1-cup pod holder. Close the lid and make sure it is properly locked
  2. Rinse the water tank under the tap
  3. Fill the water tank with fresh water up to the maximum indication
  4. Place an empty jug under the coffee spout
  5. Press the 2-cup button to start rinsing. Repeat this until the water tank is empty

Complete the rinsing cycles

  1. Rinse the water tank under the tap
  2. Fill the water tank with fresh water up to the maximum indication
  3. Place an empty jug under the coffee spout
  4. Press the 2-cup button to start rinsing. Repeat this until the water tank is empty

You have now successfully completed the descaling procedure. Your SENSEO® Coffee Machine is now ready to brew that perfect cup of coffee again.

fill water tank with water to the max indication

Rinsing instructions 15-17

15) Press the 2-cup button and let the machine operate. When it has finished, let the machine heat up again.
16) When it is heated up and the on/off light lights up continuously, press the 2-cup button again and let the machine operate.
17) Repeat this until the water tank is empty.
18) Repeat steps 13 to 17 once more for the second rinsing cycle.
End descaling procedure.

The information on this page applies to the following models: HD7820/69 , HD7823/11 , HD7840/00 , HD7840/01 , HD7814/60 , HD7810/95 , HD7810/60 , HD7816/50 , HD7810/61 , HD7810/70 , HD7810/71 , HD7812/50 , HD7814/62 . more less

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