SENSEO® Quadrante Coffee pod machine

Adjustable tray height, Star White, Strength select function HD7864/11


Why does my SENSEO only make half cups of coffee?

Is this the first time you have used your SENSEO® machine?

If so, please check if the flushing procedure has been performed correctly. The flushing procedure cleans the interior of the SENSEO® and fills the boiler with water.

If this is not the first time you have used your SENSEO® machine, please check the following:

Is the strength/volume selector in the right position?

Change the strength/volume selector to the right position.

Strength select SENSEO models

Is the pod holder clean?

For a good cup of SENSEO® it is essential to use clean pod holders. There is a sieve in the center of the pod holder. Make sure this sieve is not clogged up. When the hole in the center of the sieve is clogged, use a brush to unclog the hole.

Tip: You can also unclog the hole by placing the pod holder in a lukewarm citric acid descaler solution and leaving it there for 15-30 minutes.

Clean pod holder with brush

Has the cup volume decreased over time?

If you have noticed that the cup volume has been decreasing over a period of time, the appliance needs to be descaled. The appliance has to be descaled at least every 3 months. Keeping your Senseo free of scale will ensure maximum cup volume.

If the above solutions did not help to solve your problem, we advise you to contact the Philips Consumer Care Center in your country.

The information on this page applies to the following models: HD7864/11 , HD7864/61 , HD7864/81 .

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