Troubleshooting
My Philips Sonicare AirFloss does not turn on
If your Philips Sonicare AirFloss does not turn on, below you can find a couple of solutions that you can try yourself.
Turn the power button on
Press the power button to ensure that your Sonicare AirFloss is on.
Place it on the charger
If your AirFloss is still not turning on, you can try charging the device by plugging the charger into a live outlet and place your AirFloss on the charger.
Charging process:
* 1 green LED: 33% charged
* 2 green LED: 66% charged
* 3 green LED: 100% charged
Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.
Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).
Did the above solutions not solve the issue? Please contact us for further assistance.
Charging process:
* 1 green LED: 33% charged
* 2 green LED: 66% charged
* 3 green LED: 100% charged
Note: If you are using your Sonicare AirFloss for the first time, ensure that it is charged for 24 hours.
Note: When the charge indicators flash yellow, the battery is low and needs to be recharged (fewer than 3 uses left).
Did the above solutions not solve the issue? Please contact us for further assistance.
