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Products

Sonicare Rechargeable powered dental flosser - pink nozzle

2 pink nozzles, 250 ml mouthwash HX8432/12

Troubleshooting

The nozzle of my Philips Sonicare AirFloss will not come off

Did the nozzle of your Philips Sonicare AirFloss get stuck? Remove the nozzle from your AirFloss handle and find out how to prevent this from happening again.

The AirFloss nozzle got stuck

Use these steps to remove the nozzle from the handle and solve this issue:

  1. Grab the nozzle. You can use a paper towel or cloth for better grip
  2. You can use the nozzle tip for leverage, but do not bend or twist the nozzle tip
  3. Pull the nozzle straight out from the AirFloss handle. Do not bend or twist the nozzle while pulling
  4. Once the nozzle has been removed, re-attach and remove the nozzle a few more (4-5) times to solve the issue

Use pliers if the nozzle is bent or broken and still not coming off the AirFloss handle.

Tips to prevent the issue from happening again

Use these tips to prevent the Philips Sonicare AirFloss nozzle from getting stuck:

  • Check if you are using the right nozzle type. Philips AirFloss, Pro and Ultra nozzles are not interchangeable
  • Pull steadily and do not jerk or twist to remove the nozzle
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The information on this page applies to the following models: HX8432/12 , HX8472/11 , HX8432/23 , HX8274/20 , HX8432/02 , HX8472/03 , HX8372/03 , HX8391/02 , HX8460/01 , HX8471/01 , CRP122/01 , CRP857/01 , HX8033/36 , HX8331/52 , HX8372/51 , HX8212/02 , HX8381/01 , HX8341/01 , HX8033/26 , HX8372/01 , HX8222/02 , HX8012/33 , HX8012/07 , HX8255/02 , HX8233/02 , HX8211/02 , HX8013/26 , HX8013/07 , HX8241/02 , HX8281/02 , HX8141/02 , HX8181/02 , HX8111/12 , HX8002/05 , HX8111/02 . more less

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