The performance of my Philips AquaTrio has decreased
In the unfortunate event your Philips AquaTrio vacuum cleaner's performance has decreased, there might be a simple cause. Please read along for solutions.
1. The active protection system is activated
This will happen when:
The appliance picked up an object other than dirt or liquid
The mopping brushes are too wet
The brushes have encountered too heavy resistance (by moving over a carpet)
Solution in case the active protection system has been activated:
Release the power-on button to switch off the appliance (1). Put the appliance upright in the parking position ('click') and pull the plug out of the wall outlet. If the object picked up is the cord of another appliance, unplug this appliance as well (2).
Open the mopping nozzle lid (1), remove the mopping brush cover (2) and take out the object (3). If you cannot find the object, remove the mopping brushes.
If the active protection system was activated because the mopping brushes are too wet, remove the mopping brushes and squeeze them over the sink. Place the dry mopping brushes back into the appliance.
Place the mopping brush cover (1) and close the mopping nozzle lid (2). Press the mopping nozzle lid (3) to lock it ('click').
Note: Make sure you close the mopping nozzle lid properly, as otherwise the appliance is not reset.
2. The mopping nozzle lid is not closed properly
Make sure the mopping brushes and the mopping brush cover are assembled correctly. Close the mopping nozzle lid properly. Make sure you press the lid until it locks with a 'click'.
3. The inside of the mopping nozzle is too dirty
Clean the mopping brushes by rinsing them under running water. If you want, you can use a liquid household cleaner or some washing up liquid to clean the mopping brushes. Clean the inside of the mopping nozzle and the mopping nozzle lid with a damp cloth.
4. The mopping brushes are not present
Place the mopping brushes in the mopping nozzle.
If the above answer did not help to solve your problem, please contact the Philips Consumer Care Centre in your country.