Troubleshooting My Philips/Saeco espresso machine is making an odd noise It is normal to hear sounds when using your Philips/Saeco espresso machine. If you hear unusual sounds, find out here what the cause of these could be and how to easily resolve the matter. The coffee funnel is blocked by ground coffee Unblock the coffee funnel with a spoon handle Switch the machine OFF and wait until you no longer hear a sound (this can take up to 15-20 seconds) Remove the brew group Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel Note: if there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below Move the handle up and down until the clogged ground coffee falls down Note: Some force may be required Remove all the fallen ground coffee and replace the brew group Brew an espresso After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure. To prevent blocking of the coffee funnel Do not pour/spill any water into the coffee bean container Clean the coffee funnel weekly Play Pause You need Flash to see video. Click here to download it. There are coffee beans trapped under the water tank Remove any beans located in the water tank compartment Remove the water tank Remove any beans that are located at the bottom of water tank compartment Put back the water tank filled with water Restart the machine by switching it OFF and back ON Coffee beans are stuck between/under the removable bean container (GranBaristo or Moltio machines only) Remove, detach and clean the removable bean container Remove the bean container from the machine Detach the bean container and clean both parts Remove all coffee residue underneath the coffee bean container with a cloth The brew group is clogged by dirt or not well greased Clean and grease the brew group Switch the machine OFF and wait until you no longer hear a sound (this can take up to 15-20 seconds) Remove the brew group and rinse it with fresh water, paying particular attention to the filter on the brew group Make sure the brew group is well greased. Refer to the video for instructions Replace the brew group, coffee grounds container, drip tray and close the service door Switch the machine back ON For a thorough cleaning of the brew group, use the coffee oil remover tablet CA6704 Play Pause You need Flash to see video. Click here to download it. The machine needs to be descaled Descale the machine with the Philips/Saeco decalcifier Limescale deposits in the water circuit can also cause unusual sounds. The grind setting is set to a fine grind Adjust the grind setting to a coarser grind You can adjust the grind settings using the knob inside the bean container. Only adjust the grind settings when the machine is grinding coffee beans Place a cup under the coffee spout Press the ESPRESSO button to brew a coffee When the grinder starts grinding, place the grinder adjustment key on the grinder adjustment knob To adjust the setting, push it down and turn it one notch to the left or to the right Play Pause You need Flash to see video. Click here to download it.