Troubleshooting The Philips Grooming app is not working If your Philips grooming app is not working properly, please try the following troubleshoot options. Update the App It could be that your App is outdated. Check in the App Store, Google Play store or Amazon app store to see if a newer version of the app is available. Restart the App You can also try closing down the App completely and then reopening it, to see if it works better. Restart your device You can also try restarting the mobile or tablet on which you are using the app, to see if this helps. Problem persists If the above tips do not work then please feel free to contact us for more help.