Frequently Asked Questions My Philips epilator makes an odd sound or doesn't running normally This does not sound good. But do not worry, there might be ways you can resolve this issue yourself. Just follow the tips below. Possible causes: You may be pressing too hard Take some pressure off your skin You may be using the epilator at the wrong voltage Make sure that the voltage indicated on the adapter corresponds with the local voltage The epilating head has not been cleaned properly. If it is not clean, remove the epilating head from the appliance and clean it You use the epilator professionally. This epilator is only intended for home use. If you are using it professionally, it will reach the end of its life earlier. Your epilator may be damaged Check the epilator and head for broken parts If the epilating head is damaged, replace it If you hear loose parts rattle inside the epilator, stop using it and take it to your local Philips dealer or call our Customer Care team No broken parts and still experiencing issues? Take the appliance to your local Philips dealer or call our Customer Care team.