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Products

Avent Smart baby monitor

With SafeConnect Technology, For smartphone and tablet, Compatible with iOS and Android, Try the free app now SCD860/05

Troubleshooting

I keep losing the connection with my Philips Avent Smart baby monitor

Please check if your WiFi signal is strong enough and stable in the room where the baby monitor is positioned. You can do this by downloading a speedtest app. When your download and upload speed at the location of your baby monitor is below 2 Mbps, this will hamper the connection. A WiFi repeater can help you improve your WiFi signal strength.

If the WiFi status light is solid green and the connection still keeps getting lost then the problem may be with the internet connection of your smart device. Please check the WiFi strengh on your smart device or check if your 3G or 4G speed is ok, by e.g. trying to watch a Youtube video.

Test your WiFi connection

Please check if your WiFi signal is strong enough in the room where the Philips Avent Smart baby monitor is positioned. You can do this by downloading a speed test app in the app store. Your download and upload speed at the location of your Philips Avent Smart baby monitor should be above 2 Mbps for a stable connection. Is your WiFi connection below 2 Mbps? A WiFi repeater is a good solution to improve your WiFi signal strength.

Test your Smartphone connection

If the WiFi status light is solid green on your smart baby monitor and the connection still keeps getting lost then the problem may be with the internet connection of your smartphone or tablet. Please check the WiFi strength on your smartphone or tablet. If the WiFi connection on your smart device is not stable, please check if your mobile connection (3G or 4G) is working properly for connecting with the Philips Avent Smart baby monitor.

The information on this page applies to the following models: SCD860/05 .

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