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Products

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Shaver series 7000 Wet and dry electric shaver

SkinGlide Rings, GentlePrecision Blades, BeardAdapt Sensor, Personal Shave Plan S7970/26

Troubleshooting

My Philips SmartClean system is not working properly

If your Philips SmartClean system is not cleaning or charging your Philips Shaver, please read our advice below to troubleshoot this problem yourself.

Unit is unplugged

Your Philips SmartClean station needs to be plugged in to work.

Always check if the device is connected to an electric socket before turning it on.

Cartridge is empty

If the arrow symbol on your SmartClean unit is lighting up, this means that the cartridge with the SmartClean cleaning solution needs to be replaced.

Please replace the cartridge by opening the bottom section of the SmartClean system.

To find out more about replacing your SmartClean cartridge, refer to your user manual.

How do I replace the Philips SmartClean cartridge?
Play Pause

Unit needs to be reset

If the SmartClean device is still not working, we recommend restarting it.

Simply unplug the device from the power outlet, wait for 10 seconds and plug it back in.

If you are still not satisfied with the performance of your SmartClean system, please contact us for further help.

Still not working

Please contact our team for further help with this problem.

The [replace cartridge] indicator never lights up, SmartClean used below 3 months

  • SmartClean measures liquid level in the replaceable cartridge. Indicator lights up when liquid level is too low.
    If the shaver is rinsed before placing in SmartClean liquid level in the cartridge may be at the same level.

  • Despite the indicator not lighting up cartridge has to be replaced every 3 months due to hygienic reasons.

The shaver was in the SmartClean and it was cleaned but not charged

Shaver is charged after cleaning is over. Make sure to lerave the shaver in the SmartClean after cleaning session is
complete to charge the device properly.

The information on this page applies to the following models: S7970/26 , S5070/92 , S9531/26 , S5073/62 , S9711/31 , S7921/51 , S5270/06 , S7710/26 , S5572/40 , S5572/10 , S5530/06 , S5240/06 , S5250/06 , S5070/26 , CP0253/01 , S5100/06 , S5360/06 , S5210/06 , S5110/06 , S5013/26 , S5130/06 , S7530/50 , S7370/12 , S720/17 , S5600/41 , S5420/06 , S5400/06 , S5340/06 , S5320/06 , S738/17 , CP9060/01 , S9031/26 , S9041/12 , S9111/43 . more less

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