If your Philips SmartClean system is not working properly, please read our advice below to troubleshoot this problem yourself.
Troubleshooting
My Philips SmartClean system is not working properly
Unit is unplugged
Your SmartClean station needs to be plugged in to work.
Always check if the device is connected to an electric socket before turning it on.
Cartridge needs to be replaced
If the arrow symbol on your SmartClean unit is lighting up, this means that the cartridge with the SmartClean cleaning solution needs to be replaced.
Please replace the cartridge by opening the bottom section of the SmartClean system.
To find out more about replacing your SmartClean cartridge, please read the article 'When should I replace the SmartClean cartridge?'
Play
Pause
Reset the unit
If the SmartClean device is still not working, we recommend restarting it.
Simply unplug the device from the mains, wait for 10 seconds and plug it back in.
Still not working
Please contact our team for further help with this problem.
The [replace cartridge] indicator never lights up, SmartClean used below 3 months
SmartClean measures liquid level in the replaceable cartridge. Indicator lights up when liquid level is too low.
If the shaver is rinsed before placing in SmartClean liquid level in the cartridge may be at the same level.Despite the indicator not lighting up cartridge has to be replaced every 3 months due to hygienic reasons.
The shaver was in the SmartClean and it was cleaned but not charged
Shaver is charged after cleaning is over. Make sure to lerave the shaver in the SmartClean after cleaning session is
complete to charge the device properly.
