If the Calc-Clean process won't start in your Philips steam generator iron, one of the Calc-Clean steps was followed incorrectly or was not followed.

Please follow these steps:

For SpeedCare or FastCare/FastCare Compact irons (with a dial):

1. Prepare the Iron for Calc-Clean: Fill the water tank halfway and ensure that your steam generator iron is turned on. Place the Calc-Clean tray under the iron. If your iron has a temperature dial with a Calc Clean setting, set the dial to Calc Clean

2. Press the Calc-Clean button: Press the Calc-Clean button for 2 seconds until the appliance starts beeping. The iron will start the Calc-Clean process (and it will continue beeping during this process).

3. Wait until Calc-Clean has finished: The Calc-Cleaning will take around 2 minutes; do not interrupt it. When the Calc-Cleaning has finished the iron will stop beeping.

4. Empty the Calc-Clean tray: After the Calc-Clean process has finished, there is hot water in the Calc-Clean tray. You can let the water in the Calc-Clean tray cool down or carefully empty the tray in the sink.

For PerfectCare Viva, PerfectCare Compact, PerfectCare Compact Essential or PerfectCare Performer irons (without a dial):

1. Prepare the iron for Calc-Clean: Fill the water tank halfway and ensure that your steam generator iron is turned on. Place the Calc-Clean tray under the iron.

2. Press the Calc-Clean button: Press the Calc-Clean button for 2 seconds until the iron starts beeping. Then the iron will start the Calc-Clean process. Please note that it will continue beeping during the Calc-Clean process.

3. Wait until Calc-Clean has finished: The Calc-Cleaning will take around 2 minutes; do not interrupt it. When the Calc-Cleaning has finished the iron will stop beeping.

4. Empty the Calc-Clean tray: After the Calc-Clean process has finished, there is hot water in the Calc-Clean tray. You can let the water in the Calc-Clean tray cool down or carefully empty the tray in the sink.