0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    During upgrade my Philips player goes to recovery mode

    Published on 2017-08-24

    There is nothing to worry about. This is the normal procedure if you upgrade from a relatively older Firmware version to the latest one. Just follow these steps to go to recovery mode: 1. Back up the music and data files on your player to the computer. 2. Disconnect your player. 3. Press and hold the play/pause key and immediately connect the player to the computers USB port. 4. Keep holding the play/pause key until the next screen appears. Press “start” to upgrade the Firmware.

    The information on this page applies to the following models: KEY011/00 , KEY013/00 , KEY015/00 .

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.