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Products

2-in-1 air purifier and humidifier

Removes 99.97% of 0.3µm particles, Room size: 80 m², particle CADR: 310 m3/h, Humidification rate: 600 ml/h AC3829/60

Troubleshooting

My Philips Air Purifier produces a bad or unpleasant smell

If your Philips Air Purifier produces an unpleasant smell, there may be several possible causes. Find out how to resolve this here.

Plastic smell produced during initial usage

The first few times you use your air purifier, it may produce a plastic smell.

Do not worry; this is normal and will fully disappear within a few days.

However, if the appliance produces a burnt smell, we recommend you to contact us.

The filter is dirty

When your air purifier's filter (A and B in the image below) is dirty, it might cause a dusty odour.

In this case, please replace the filter.

Filter and pre-filter location in Philips Purifiers

The filter absorbed gases to its maximum capacity

When the filter absorbs gases to its maximum capacity, it may produce a dusty odour.

We strongly recommend replacing the filter when indicated (please check specific indications for your purifier model in the user manual).

Do not clean, wash or vacuum clean this filter.

The pre-filter is dirty

Your Philips air purifier might produce an unpleasant smell when the pre-filter (C in the image above) is dirty.

The pre-filter can (and should) be washed monthly. Please check the user manual to find out how to wash the pre-filter for your specific model (for some purifiers you may need to wash it under the tap and for others you may need to vacuum it).

The information on this page applies to the following models: AC3829/60 , AC2889/60 , AC3259/60 , HU4811/60 , AC3256/60 , AC3256/30 , HU4803/01 . more less

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