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Products

2-in-1 air purifier and humidifier

Removes 99.97% of 0.3µm particles, Room size: 80 m2, particle CADR: 310 m3/h, Humidification rate: 600 ml/h AC3829/60

Troubleshooting

My Philips Air Purifier produces a bad/unpleasant smell

If your Philips Air Purifier produces an unpleasant smell, there may be several possible causes. Find out how to resolve this here.

Initial usage can cause a plastic smell

The first few times you use your Air Purifier, it may produce a bad (plastic) smell.

Do not worry; this is normal and will fully disappear within a few days.

However, if the appliance produces a burnt smell, we recommend that you contact us for a solution.

The filter is dirty

When the filter of your Air Purifier is dirty, it might cause an unpleasant smell.

In this case, please replace the filter.

The filter absorbed gases to its maximum capacity

When the filter absorbs gases to its maximum capacity, it may produce odour.

In this case, putting the filter in a place where there is direct sunlight and good ventilation for a while may reduce the smell.

However, we strongly recommend replacing the filter when indicated.

The information on this page applies to the following models: AC3829/60 , AC2889/60 , AC3259/60 , HU4811/60 , AC3256/60 , AC3256/30 , HU4803/01 . more less

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