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    Products

    Sonicare DiamondClean Smart Sonic electric toothbrush with app

    Personalised coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/14

    Frequently Asked Questions

    What do the symbols on my Philips Sonicare ExpertClean toothbrush mean?

    Your Philips Sonicare ExpertClean toothbrush comes with smart notifications and symbols, such as intensity settings, pressure sensor, brush head replacement reminder and a battery indicator. Find out below what these notifications and symbols mean.

    Intensity settings

    Your Philips Sonicare toothbrush comes with three different intensity settings: low, medium and high. When attached, the brush head will automatically select the recommended intensity. To manually change the intensity, you can simply turn ON the handle and press the mode/intensity button. Note: Your brush heads must have BrushSync technology capability for the intensity setting to be selected automatically when attached. The following toothbrush head models have BrushSync technology: C3 Premium Plaque Control, G3 Premium Gum Care, W3 Premium White, W DiamondClean.

    Philips Sonicare intensity settings

    Pressure sensor

    Your Philips Sonicare ExpertClean toothbrush measures the pressure you apply while brushing to protect your gums and teeth. If you apply too much pressure, you will notice a change in vibration until you reduce the pressure.

    Philips Sonicare pressure sensor

    Brush Head Replacement reminder

    Your Philips Sonicare ExpertClean toothbrush will track the wear of your smart brush head. It measures it by: * The overall pressure you apply while brushing * The total time you have brushed with your brush head. Once your brush head is no longer effective or worn out, the Brush Head Replacement reminder icon on the handle will flash amber. This indicates that it is recommended that you change your brush head.

    Philips Sonicare brush head replacement reminder

    Battery indicator

    When the Philips Sonicare ExpertClean is placed on the charger, the battery light will flash green based on the current battery level: * If 1 LED light is flashing: Battery is low * If 2 LED lights are flashing: Battery is half full * If 3 LED lights are flashing: Battery is full. When the Philips Sonicare ExpertClean is removed from the charger, the battery light(s) on the bottom of the handle will indicate the status of the battery: * If you see 3 solid green lights: Battery is full * If you see 2 solid green lights: Battery is half full * If you see 1 solid green light: Battery is low * If you see 1 flashing amber light and hear 5 beeping sounds: Battery is empty

    The information on this page applies to the following models: HX9924/14 , HX9924/44 , HX9954/53 .

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