Trim-n-Flow PRO technology, 28 length settings (0.5–28 mm), 90 min cordless use/1 hr charge, 100% washable HC5632/13
My Philips Groomer is making a strange noise
If your Philips grooming device makes a strange noise or does not trim your hair as well as before, we can help you with some simple troubleshooting steps to solve this problem.
Groomer is not assembled properly
It may be that your groomer has not been assembled properly, causing it to make a strange noise. Take off the trimming or cutting attachments that you are using and put them on again. Follow the instructions mentioned in your user manual.
Groomer is dirty
Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance.
To clean your groomer, take off the attachments and clean the area underneath the attachment. A lot of hair can collect there. If your groomer is washable, you can clean this area with water. If not, clean it with the small brush provided with your groomer or use a cotton bud.
Wash and dry the attachments separately before reattaching them to the groomer.
Groomer is not oiled
We recommend oiling your groomer every 6 weeks. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.
Groomer is not charged
If your groomer is running low on battery, then it may sound odd to you. Please fully recharge your device before any further use.
If the advice above does not solve your problem, then contact us for further help.