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Shaver series 7000 Wet and dry electric shaver

SkinGlide Rings, GentlePrecision Blades, BeardAdapt Sensor, Personal Shave Plan S7930/16

Troubleshooting

I cannot pair my phone with my Philips Shaver S7000

There may be several reasons why you cannot connect your phone with your Philips Shaver S7000. Below are the most common causes and their solutions.

Phone is too far from shaver

Your phone needs to be in close proximity to be paired up with your S7000 Shaver. Make sure your phone is not further than 3 metres away from the shaver.

Using incorrect Bluetooth version

The Philips Shaver S7000 uses Bluetooth version 4.1 or higher.

If you have the correct Bluetooth version, try turning it off through your phone settings and back on. Then try pairing your phone with the shaver again.

Operating system update

When your phone's operating system gets updated, sometimes it can result in connection issues. To resolve this issue try resetting the connection between the shaver and the app by following the steps below:

  1. Unpair shaver: Press the ON/OFF button on your shaver for 10 seconds to disconnect it from the app. The notification symbol on the shaver will start to blink slowly.

  2. Unpair phone: Go to 'Settings' on your phone and select Bluetooth. Then select the Shaver S79XX and press “forget” or “unpair”.

You can now try to pair your shaver again with your phone. It may take around two minutes for the connection to be established.

Note: These instructions may differ by smartphone. Please check your phone manual for more information.

Using a different phone

You may experience pairing issues if you change your phone or your shaver was previously connected to a different phone.

In this case, we suggest you unpair and re-pair your phone and shaver as explained in the section above.

If you have tried the advice above, but are still unable to solve this problem, then please contact us for further support.

The information on this page applies to the following models: S7930/16 , S7970/26 , S7960/17 , S7921/51 . more less

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