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Products

Smart Shaver Series 7000 Wet and dry electric shaver

Personal shave plan, SmartSensor Technology, Sensitive shave settings, SkinGlide rings S7921/51

Troubleshooting

I can't pair my phone with my Philips Smart Shaver

There may be several reasons why you can't connect your phone with your Philips Smart Shaver. Below are the most common causes and their solutions.

Using incorrect Bluetooth version

The Philips Smart Shaver uses Bluetooth version 4.0. Make sure your phone supports this version (or higher) in order to connect to your shaver.

Also, make sure that you turn on the Bluetooth function on your phone before pairing it with your shaver.

Phone is incompatible

Please check that your mobile phone is compatible with the Philips Smart Shaver App before downloading it.

The App only works on iPhone 5S (or higher) using the software iOS9 or higher.

For Android users, the App only works with Android 6 (Marshmallow) or higher.

Phone is too far from shaver

Your phone needs to be in close proximity to be paired up with your Philips Smart Shaver. Make sure your phone is not further than 3 metres away from the shaver.

App needs to be disconnected

If you followed the advice above, but still cannot connect the App to your phone, then you can try resetting the connection by following the steps below:

  1. Unpair shaver: Long-press the ON/OFF button on your shaver for 8 seconds to disconnect if from the app. The Bluetooth symbol and the notification symbol should blink together for four seconds, indicating that the devices have been successfully unpaired.

  2. Unpair phone: Go to 'Settings' on your phone and select Bluetooth. Then select the Shaver S7921 and press 'forget' or 'unpair'.

Note: These instructions may differ by smartphone. Please check your phone manual for more information.

If you have tried the advice above, but are still unable to solve this problem, then please contact us for further support.

The information on this page applies to the following models: S7921/51 .

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