What to do when a software update fails on Philips TV?

Make sure that:

• The software of the TV is outdated and needs to be updated

Try the following to re-initiate the software update

1. Start the update again

• Unplug all connected devices from the TV

• Unplug the TVs power cord for around 1 minute and plug it back in

• Restart the TV

• Initiate the update again

2. Update via USB

• Test another USB flash drive

• If possible, update the TV via the internet by following these steps:

For non-Android TVs:

Press the “Home” button and select:

[Settings] > [Software Update] > [From network]

For Android TVs:

Press the “Setings” button on the remote control of the TV and select:

[All settings] > [Update Software] > [Search for Updates] > [Internet]

Contact the local Philips TV Support if the software can’t be found.

3. Start a forced update

If the regular software update is not possible, try a forced update.

Follow the below hyperlink for more information on how to force the software update:

https://philips-tvconsumercare.kxondemand.com/Portal/en/Faq/All/2865

4. Reset TV memory

• Press 1 2 3 6 5 4 in fast succession on the remote control of the TV

• A menu named ‘CSM1’ is shown

• Press the red coloured button

• Type the numbers 2 5 3 2 7 in fast succession on the remote control of the TV

• The TV will not show any confirmation, repeat steps 4.3 and 4.4 to confirm the reset

• Exit the CSM menu with the “Back” button or the “HOME” button

• Start the update again

If the software update is not possible after all steps, please contact your local Philips TV consumer support.