What to do if Philips TV loses network settings after it is switched OFF?

Published on 2019-02-25

Situation

One of the following occurs:

● After the TV is switched ON, the previously selected Wi-Fi internet settings in the TV are lost. The TV displays the network installation window on the screen in which the data can be reentered.

● When the TV scans for routers during the Wi-Fi installation, the TV cannot find any routers.

Checklist

Ensure that:

● The software is up-to-date

● The TV fully started up before entering the Smart TV platform. Always wait 5 minutes after turning on the TV before trying to access the network.

Answer

When the TV does not access the internet via a wireless connection automatically after installing the connection earlier, please follow the steps below:

1. Perform a power cycle

• Switch the television OFF

• Unplug the power cable from the wall mains socket

• Wait for at least one minute (after the LED light has switched off) before plugging the power cable in again

• Switch the TV back ON

Open the Smart TV environment and verify if the internet connection is restored.

2. Reset the router

Reset the router following the steps from the router’s manufacturer. Check if the issue still occurs.

3. Check the Network settings on the TV

Press the “Home” or the “Settings” button on the remote control of the television and select:

[Settings] > [Network settings] > [View network settings]
or
[Wireless and Networks] > [View network settings]

In this menu the following settings can be checked:

• [Network mode]: This should be set to [DHCP/auto IP]

This option ensures the television will automatically update the connection if the router changes the IP address for the television

4. Check the router’s security options

The security settings on the router could prevent the TV to establish a connection. Please check the following settings:

• Internet ports 80 and 443 should be open

• Check the router settings for the option ‘hide/invisible SSID’. This option should be deactivated

Note: All routers are different. For more information on how to change these settings, check the manual or contact the router manufacturer

5. Test another connection

To verify if the settings are lost when using a Wi-Fi connection directly with the router or with all Internet connections, please try the following:

• Create a hotspot network on a smart device
• Connect the router and the TV with an ethernet cable

If the TV does not save the Internet connection data, contact Philips TV Support.

Visit the Philips TV support website for any further information.