Troubleshooting The charging plug of my Philips SmartClean does not fit If you are having trouble fitting the charger of your SmartClean system, please read our tip below to solve this issue. Angle of plug is incorrect The charging plug fits the Philips SmartClean station when inserted correctly. Tilt your SmartClean unit so that it is at a 45 degree angle to your charging cable. Now insert the cable in the given space. Also make sure that you are using the original charging cable provided with your Philips SmartClean System. Note Please make sure that you take out the SmartClean cartridge before tilting the device. To remove the cartridge, open the bottom compartment and take out the cartridge. If you are still having trouble charging the device, contact us for further help.