Trim-n-Flow PRO technology, 28 length settings (0.5–28 mm), 90 min cordless use/1 hr charge, 100% washable HC5632/13
My Philips Groomer is not working
If your Philips Trimmer or Hair Clipper is not turning on or performing well, read the information below for the possible causes and our advice on how to resolve this issue.
Your groomer is connected to a power outlet
Using an electric device with water can be very dangerous. Therefore, for your own safety, Philips waterproof or showerproof groomers only work when they are uncorded. Try unplugging your groomer from the main power supply and then switch it on again.
Groomer is dirty
Your groomer requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance.
To clean your groomer, take off the attachments and cutter and clean the area underneath it. A lot of hair can collect there. If your groomer is washable, you can clean this area with water. Do not use soapy water or any cleaning detergents, as this can remove the protective oil on the cutter and effect its performance. Wash and dry the attachments separately before reattaching them to the groomer.
If your appliance is not washable, clean it with the small brush provided or use a cotton bud.
For more detailed instructions on your particular model, refer to the user manual.
Watch the instructional video below as an exampleto learn how to clean your groomer properly.
Groomer is not oiled
We recommend oiling your groomer regularly. You can put a drop of oil on the teeth of the cutting element of your groomer. You can use the oil provided in the packaging or any other sewing machine oil.
The battery of your groomer has run out
It is possible that the battery of your Philips Groomer has run out. We advise you to fully charge your groomer and then try turning it on again. Note: Charging and running time can vary based on the model of your groomer. Please check your user manual for more information. If your appliance runs on disposable AA batteries, it might be time to replace the batteries. When replacing the battery, make sure that the + and - poles of the battery point in the right direction. Only use the correct batteries as specified in the user manual. Do not mix different types of batteries or new and used batteries.
If you have tried the advice above but your groomer is still not working, contact us for further help.