• Guaranteed Philips Quality

  • 2 year warranty

  • Less Waste

0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    Why does the Philips Lumea Skin-Selfie Analyser show inconsistent results?

    Published on 18 October 2024

    The Skin-Selfie Analyser in the Philips Lumea app allows you to build a profile of your skin. If your score is significantly different from one photo to the next, there may be factors preventing you from achieving consistent photo quality. 

    Try to take a selfie under the same conditions each time, paying particular attention to the following factors:

    • Lighting: consistency is important, and lighting may differ significantly depending on the room you’re in and the time of day. Natural light works best, but try and recreate the same lighting conditions each time, whichever light source you use.
    • Distance: hold the camera the same distance from your skin each time.
    • Angle: try and take the photo so that the camera is pointed directly at the skin being photographed.  

    Considering the factors above when taking your selfies will lead to a more reliable score and prevent the Skin-Selfie Analyser from giving varied results. 

    If these solutions do not help you, please contact us.

    The information on this page applies to the following models: BRP958/00 , BRP958/00R1 , BRI951/01 .

    Contacting Philips

    We are happy to help you

    Contacting Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.