Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• How to switch the television between analogue and digital mode?
• How to change the system pin code?
• How to add new digital TV channels or radio stations after the inital installation without removing the current settings?
• How to view the new digital TV channels after initial installation?
• How to select your preferred subtitle/teletext language?
• A message STARTING TO RECORD appears when watching a digital channel.
• How to select your preferred subtitle/teletext language?
• Wrong language selected and do not understand the languge to operate the set.
• How to install new channels automatically?
• Install on menu cannot be selected or not available.

Before you buy (8)

• How to switch the television between analogue and digital mode?
• How to change the system pin code?
• How to add new digital TV channels or radio stations after the inital installation without removing the current settings?
• How to view the new digital TV channels after initial installation?
• How to select your preferred subtitle/teletext language?
• A message STARTING TO RECORD appears when watching a digital channel.
• How to select your preferred subtitle/teletext language?
• Wrong language selected and do not understand the languge to operate the set.

Getting started (6)

• How to install new channels automatically?
• Install on menu cannot be selected or not available.
• What you have to do when the television is switch on for the first time?
• The digital switchover message appeared on my television screen, I am now noticing changes with my TV, what can I do?
• I have inserted a card into the Common Interface (CI) slot and after switching on the TV, the TV does nothing?
• How to install one or more new channels manually?

Use and Learn (11)

• How can I improve the sound quality and solve sound problems of my TV?
• How can I remove the letter F in the upper right hand corner of the screen?
• How do I clean the TV screen?
• How do I get picture and sound on the TV when I connect my Laptop or Notebook with a HDMI connection?
• How can I connect a game console to my TV?
• How can I connect my PC to the TV?
• How can I improve and solve the problems I have with the picture quality on only one or a few channels of my TV?
• How can I remove the black spots on the screen?
• How can I get picture on my TV when I get the message “HDCP-error” on the screen or on the display of the external device?
• How to check the signal strength of the digital services?
• Why does my TV switch off automatically?

Software and firmware (1)

• Can I upgrade the TV software using the PCMCIA card?

Troubleshooting (3)

• During the (Over-The-Air) OAD transmission by the broadcaster, why is it that I do not receive any OAD message prompt on my TV screen?
• No sound from SPDIF output when watching analog programs.
• No picture appears on the screen when I connect my PS3 game console to the TV.

Service and Repair (2)

• My product is faulty - how can I have it repaired? Will it be covered by the warranty?
• Where can I find an authorised Philips service centre?