How do I descale my Saeco Incanto espresso machine?

Here you can find the Saeco Incanto descaling instructions for the latest models:

• Incanto models with type number: HD8911 to HD8922
• Incanto Executive with type number: HD9712
• For other Incanto machines, please follow the instructions in the User Manual

The type number of your machine can be found on the inside of the service door.

• The complete descaling process takes about 30 minutes and consists of a descaling cycle and rinsing cycles
• Once started, the descaling procedure must be performed in full
• Use Saeco/Philips descaling solution CA7600 or CA6701. Never use vinegar as a decalcifier

Before you start:

• Empty the drip tray
• Have a container available to collect the water during the descaling process
• Remove the INTENZA+ water filter from the water tank (if installed)
• Remove the Pannarello/Cappuccinatore/Automatic milk frother (if installed)

1) Press the MENU button and select START CALC CLEAN with the OK button.
2) For machines with a milk carafe, the machine reminds you to insert the milk carafe filled with water and pull out the milk carafe dispenser to the right.
3) Pour the entire bottle of Saeco descaling solution into the water tank.
4) Top up the water tank with fresh tap water to the CALC CLEAN line.
5) Place the water tank back into the machine.
6) Place a bowl underneath the steam/hot water wand and the dispensing spout.
7) Press the OK button to start the descaling cycle.
8) The machine will start dispensing the descaling solution at intervals. The bar on the display shows the progress. This takes about 20 minutes.
9) When the mixture of descaling solution and water has been used up, the water tank empty symbol appears on the display.
10) Rinse the water tank and fill it with fresh water to MAX and then put it back. The rinsing symbol (two drops of water) appears on the display.
11) For machines with a milk carafe, fill the milk carafe with water up to the MIN level and insert it into the machine. Pull out the milk carafe dispenser to the right.
12) Put the bowl back.
13) Press the OK button and the machine starts the rinsing cycle.
14) When the CALC CLEAN OK symbol appears on the display, the rinsing cycle is complete.
Important note: If the 'water tank empty' symbol appears on the display instead of the CALC CLEAN OK symbol, you did not fill the water tank up to the MAX level. Refill the water tank up to the MAX level and perform another rinsing cycle. Repeat steps 10-13 until the CALC CLEAN OK symbol appears. You may have to do this several times before the ready symbol appears.
15) Press the OK button to exit descaling.
16) The machine warms up and performs the automatic rinse cycle.

1) Open the MENU, select MAINTENANCE SETTING and select DESCALING CYCLE.
2) Press OK to confirm that you want to start the descaling cycle.
3) Take out the water tank. Pour the entire bottle of Saeco descaling solution in the water tank.
4) Top up the water tank with fresh tap water to the MAX line. (Please ensure that the MAX line is reached; otherwise, further rinsing will be required.) Place the water tank back into the machine.
5) Press “OK” to confirm.
6) Open the service door and empty the drip tray and the coffee grounds drawer. Put them back in position.
7) Press “OK” to confirm.
8) Fill the carafe halfway with fresh water and insert it into the machine.
9) Put the milk carafe dispenser in the brewing position. Press “OK” to confirm.
10) Place a bowl underneath the milk carafe dispenser and the dispensing spout. Press “OK” to confirm.
11) The machine will start dispensing the descaling solution at intervals. This takes about 20 minutes.
12) When the message “RINSE THE WATER TANK AND FILL WITH FRESH WATER” appears, the mixture of descaling solution and water has been used up.
13) Rinse the water tank and fill it with fresh water up to the MAX level. Press “OK” to confirm.
14) Empty the internal drip tray and place it back. Press “OK” to confirm.
15) Empty the milk carafe and fill it halfway again with fresh water, and then insert the carafe into the machine. 16) Put the milk carafe dispenser in the brewing position. Press “OK” to confirm.
16) Empty the bowl and place it back. Press “OK” to confirm.
17) The machine starts the rinsing cycle.
18) When the amount of water needed for the rinse cycle has been completely dispensed, the machine is ready. Important note: If the machine displays a second or third request to “RINSE THE WATER TANK AND FILL WITH FRESH WATER”, you did not fill the water tank up to the MAX level. Refill the water tank up to the MAX level and perform another rinsing cycle.
19) Empty the internal drip tray and place it back.
20) Empty and clean the milk carafe.
21) Wash the brew group with water afterwards.
22) The machine is now ready for use.