HeartStart/Heartstream AED Technical Support

Thank you for contacting Philips Healthcare. To help you with your defibrillator or accessory question, we need some information from you. After receiving your contact information, device information and question, we will contact you directly. In order to resolve your issue promptly, we must have your complete contact information. You may be able to save time by first checking our Frequently Asked Questions (FAQ) site FAQ. The answer to your question may be there.

In order to better help us answer your questions or address your issue, please provide us with the following information: (Please look at your product or product packaging for this information.)

* Indicates required field.


* First Name
*Last Name
*Email Again


* 1. What is the name of your product?
OnSite, HS1
Defibrillator, HS1
Home, HS1

* 2. What is the AED serial number? The serial number is located on the back of the device and is 10 characters. FR2/FR2+: The serial number is 10 characters, FRx & FR3 & OnSite/HS1/Home:The serial number is 10 alphanumeric characters.

3. What is your OnSite/HS1 product accessory?

4. What is your HeartStart Home product accessory?

5. What is your FRx product accessory?

6. What is your FR2/FR2+ product accessory?

7. What is your FR3 product accessory?

8. If you have a question regarding the accessory, please note your accessory and question below.

9. Please enter your question or issue.