Creating a healing environment
Going to a hospital can be upsetting and frightening for children. By creating a reassuring environment, hospitals can strongly influence how a child feels during for example, a radiology scanning procedure.
Philips teams use a unique experience flow mapping methodology to capture the activities and emotions of patients, family and staff in a particular context over time.
By working closely together with all key stakeholders involved, we help to co-create a soothing and calming environment, and places that are operationally efficient, user-friendly, all enhancing the patient, family and staff experience.