Like the old CS Portal, the new CS portal recognizes 3 roles, each with different capabilities as shown in overview below.
Role
Create Cases
C​​reate/Manage User
Maintain IP Custom Details*
Viewer
No
No
No
User
Yes
No
No
Manager
Yes
Yes
Yes
*The IP Custom Details contain the customer's description of a piece of equipment, reference number and location (Installed Product).