1. The Lumify registration process failed, what should I do?

 

First, make sure that your device is on the compatible devices list: https://www.philips.co.uk/healthcare/sites/lumify/support/lumify-tablet-compatibility

 

Next, make sure that the transducer is securely connected to your device and that your device is connected to a wireless or cellular network throughout the registration process. Registration can fail if your device loses connectivity. If this occurs, disconnect the transducer, re-establish connectivity, and then connect the transducer.

 

2. Do I need to be connected to a wireless network to scan with Lumify?

 

No. Once you have registered Lumify, it does not require wireless or cellular network connectivity to operate. Philips recommends that you have connectivity to a wireless or ceullar network on a regular basis to maximize the benefits the Lumify service offers.

 

3. Why is there no information in the DICOM logs?

 

You must enable DICOM logging before Lumify will collect data. For more information, see your Lumify User Manual.

 

4. Where can I find the Lumify DICOM conformance statement?

 

Visit https://www.usa.philips.com/healthcare/resources/support-documentation/dicom-ultrasound and click Lumify.

 

5. How do I find my transducer's serial ID?

 

You can find the six-digit alphanumeric serial ID on the side of your transducer. Alternatively, connect the transducer to your device and start Lumify. Touch About from the side menu, and view the six-digit alphanumeric serial ID.

 

6. Can I delete a Modality Worklist server from Lumify?

 

Yes. For more information, see your Lumify User Manual.

 

7. What does a red X or green check mark by my export destination indicate?

 

A red X indicates that Lumify is unable to connect to the export destination. A green check mark indicates a successful connection to the export destination.

 

8. How do I get technical support?

 

Please see the Lumify user documentation or search these FAQs to see if your question is addressed.

Our LumiLine technical support team can be contacted on 01483 864 119.

The technical support team are available 8:00 - 17:30 Monday to Thursday and 8:00 - 17:00 on Friday.

 

9. What can I do if my device no longer recognizes the Lumify transducers?

 

Try these troubleshooting tips:

  • Make sure that the transducer’s USB connector is properly connected to your device.
  • Restart your device and follow the troubleshooting tips in the System Maintenance chapter of the Lumify User Manual.
  • Our LumiLine technical support team can be contacted on 01483 864 119. The technical support team are available 8:00 - 17:30 Monday to Thursday and 8:00 - 17:00 on Friday.

10. Who do we call for any questions about Reacts Tele-Ultrasound support?

 

Please see the Lumify user documentation or search these FAQs to see if your question is addressed. If you need further technical assistance, our LumiLine technical support team can be contacted on 01483 864 119.

The technical support team are available 8:00 - 17:30 Monday to Thursday and 8:00 - 17:00 on Friday.

 

11. I could not redeem/share my access code. What do I do?

 

Try these troubleshooting tips:

• Make sure that the transducer’s USB connector is properly connected to your device.

• Confirm that your device is connected to the internet and retry.

• If you need additional help, our LumiLine technical support team can be contacted on 01483 864 119.

The technical support team are available 8:00 - 17:30 Monday to Thursday and 8:00 - 17:00 on Friday.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.