What is the Philips Customer Experience Center?

Take a tour of our virtual Customer Experience Center to learn more about our innovative solutions.

Making an impact throughout the health continuum


Improving experiences of patients, providers and caregivers means moving outside the hospital walls. In today’s healthcare environment, it’s not enough to just diagnose and treat. Patients and clinicians alike are looking for ways to manage health conditions before issues arise, and to stay healthy long after treatment. Our solutions are strategically developed to work cohesively across the patient journey.
Health continuum
The Philips Customer Experience Center includes both clinical- and non-clinical settings. This allows us to demonstrate how we can impact every stage of the health continuum: healthy living, prevention, diagnosis, treatment and home care. Our care journey tours and demos highlight patient and staff experiences across every stage of the continuum.

Join us on a journey

The Philips Customer Experience Center is filled with rich content that takes our guests on a journey that illustrates how Philips is connecting people, data, and technology across the health continuum. By addressing healthcare as a ‘connected whole’ in this way, we unlock efficiencies and drive innovations that help deliver on the ‘Quadruple Aim’: enhancing the patient experience, improving health outcomes, lowering the cost of care, and improving the work life of care providers.
The whole story is told through ‘real’ personas: a typical family  with different pathologies and medical histories cared for by our healthcare professionals who each face their own challenges. The immersive and impressive experience highlights challenges and opportunities, forming the basis for discussions with our guests on co-creation and on how together we can deliver seamless care to make life better.
Philips family

Meet the Philips family

Number 1

Simon, Ben's brother
Lung cancer patient


Simon, 57, is a 40-year smoker who wants to quit.
Number 2

Sue, Simon's wife
Peripheral artery disease (PAD) patient


Sue, 57, is diabetic.
Number 3

Amy, Sam's mom
Pregnant


Amy, 35, is expecting her second child.
Number 4

Eric, Sam's dad
Sleep apnea


Eric, 35, is fit and healthy but works hard and struggles to sleep.
Number 5

Sam, Amy and Eric's young son
Broken arm


Sam, 6, is a lively boy who recently fell from a tree.
Number 6

Ben, Amy's dad
Prostate cancer patient


Ben, 70, is generally healthy yet has a rising PSA.
Number 7

Rosa, Eric's mum
Cardiology patient


Rosa, 68, cardiac history and recently collapsed.
Health care professionals

Meet the healthcare professionals

HCP Number 1

Fiona
Interventional Radiologist

HCP Number 2

Raj
Radiology Technologist

HCP Number 3

Charles
Chief Financial Officer

HCP Number 4

John
Head of Radiology

HCP Number 5

Robyn
Chief Executive Officer

HCP Number 6

Michael
Interventional Cardiologist

Number 7

Emily
Nurse in the ICU

HCP Number 8

Michelle
General Practitioner

HCP Number 9

Mike
Chief Information Officer

Take a tour of our virtual Philips Customer Experience Center to hear the perspectives of our Philips family and healthcare professionals.