Customer Experience Center - About

The Philips Customer Experience Center is filled with rich content that takes our guests on a journey that illustrates how Philips is connecting people, data, and technology across the health continuum. By addressing healthcare as a ‘connected whole’ in this way, we unlock efficiencies and drive innovations that help deliver on the ‘Quadruple Aim’: enhancing the patient experience, improving health outcomes, lowering the cost of care, and improving the work life of care providers.

Making an impact throughout the health continuum

Improving experiences of patients, providers and caregivers means moving outside the hospital walls. In today’s healthcare environment, it’s not enough to just diagnose and treat. Patients and clinicians alike are looking for ways to manage health conditions before issues arise, and to stay healthy long after treatment. Our solutions are strategically developed to work cohesively across the patient journey.

The Philips Customer Experience Center includes both clinical- and non-clinical settings. This allows us to demonstrate how we can impact every stage of the health continuum: healthy living, prevention, diagnosis, treatment and home care. Our care journey tours and demos highlight patient and staff experiences across every stage of the continuum.

Enter the health continuum experience

Join us on a journey

The Philips Customer Experience Center is filled with rich content that takes our guests on a journey that illustrates how Philips is connecting people, data, and technology across the health continuum. By addressing healthcare as a ‘connected whole’ in this way, we unlock efficiencies and drive innovations that help deliver on the ‘Quadruple Aim’: enhancing the patient experience, improving health outcomes, lowering the cost of care, and improving the work life of care providers.

The whole story is told through ‘real’ personas: a typical family with different pathologies and medical histories cared for by our healthcare professionals who each face their own challenges. The immersive and impressive experience highlights challenges and opportunities, forming the basis for discussions with our guests on co-creation and on how together we can deliver seamless care to make life better.

Take a tour

Meet the Philips family

Simon, Ben's brother
Lung cancer patient

Simon, 57, is a 40-year smoker who wants to quit.

Sam, Amy and Eric's young son
Broken arm

Sam, 6, is a lively boy who recently fell from a tree.

Sue, Simon's wife
Peripheral artery disease (PAD) patient

Sue, 57, is diabetic.

Ben, Amy's dad
Prostate cancer patient

Ben, 70, is generally healthy yet has a rising PSA.

Amy, Sam's mom
Pregnant

Amy, 35, is expecting her second child.

Rosa, Eric's mum
Cardiology patient

Rosa, 68, cardiac history and recently collapsed.

Eric, Sam's dad
Sleep apnea

Eric, 35, is fit and healthy but works hard and struggles to sleep.

Meet the healthcare professionals

Fiona
Interventional Radiologist

Michael
Interventional Cardiologist

Raj
Radiology Technologist

Emily
Nurse in the ICU

Charles
Chief Financial Officer

Michelle
General Practitioner

John
Head of Radiology

Mike
Chief Information Officer

Robyn
Chief Executive Officer

Discover Philips 360° virtual environments

Enter immersive and captivating online experiences to gain in-depth knowledge of Philips solutions, interact with innovations, and connect with product experts.

Take a tour

What is the Philips Customer Experience Center?

Making an impact throughout the health continuum

Join us on a journey

Meet the Philips family

Simon, Ben's brother Lung cancer patient

Sam, Amy and Eric's young son Broken arm

Sue, Simon's wife Peripheral artery disease (PAD) patient

Ben, Amy's dad Prostate cancer patient

Amy, Sam's mom Pregnant

Rosa, Eric's mum Cardiology patient

Eric, Sam's dad Sleep apnea

Meet the healthcare professionals

Fiona Interventional Radiologist

Michael Interventional Cardiologist

Raj Radiology Technologist

Emily Nurse in the ICU

Charles Chief Financial Officer

Michelle General Practitioner

John Head of Radiology

Mike Chief Information Officer

Robyn Chief Executive Officer