No bounds

No bounds. Better healthcare.
Improving clinical process performance

Talk to us about breaking boundaries 

In order to differentiate themselves in a highly competitive market, a renewed focus on advanced cardiac services was important to WMCHealth. To that end, they turned to Philips to help identify and implement operational improvements in their catheterization (cath) and electrophysiology (EP) labs.


As part of a long term-strategic partnership, WMCHealth and Philips engaged in a transformational consulting effort to enhance operations and clinical processes.

Philips is enabling us to transform our care delivery network and better serve the Hudson Valley.”

Michael D. Israel

President and CEO, Westchester Medical Center Health Network

The solution

Identifying areas for improvement


WMCHealth teamed up with Philips consultants to collect comprehensive patient and system data, review the lab scheduling guidelines, observe the staff workflow, and analyze the facility layout.


Next, they looked to define what quality meant to the key stakeholders, including patients, family members, physicians, and staff by conducting one-on-one and group interviews, group workshops, and facilitated role-playing exercises. This allowed the team to interpret the data and operational analysis through the lens of the patient experience.


The Philips consulting team then translated these insights into prioritized suggestions for actionable performance improvement for lower costs, increased patient and staff satisfaction, and better patient care

Change recommendations included:


  • New pre-admissions testing process
  • Revised pre-cath lab process
  • Facility upgrades
  • New scheduling technology
  • More flexible nurse staffing
  • Dedicated resource for supply management and data analysis
  • Scheduling guidelines


  • 20% reduction in patient wait times
  • Earlier first case starts
  • Improved patient / staff satisfaction
  • Increased utilization of cath and EP labs

Looking forward


A joint onsite WMCHealth – Philips team will work to optimize medical technology deployment and IT integration into a unified platform that will enhance WMCHealth’s already impressive operational excellence.

WMCHealth is a Philips enterprise partner.



in patient wait times


Westchester Medical Center Health

Network (WMCHealth)

New York, USA



Improve the quality of operations in the cath / EP labs



Cardiology Optimization Services including strategic guidance and hands-on implementation support

Westchester Medical Center University Hospital

The Westchester Medical Center Health Network (WMCHealth) is a 1,700- bed healthcare system headquartered in Valhalla, New York, with 10 hospitals on eight campuses spanning 6,200 square miles of the Hudson Valley. WMCHealth is pre-eminent provider of integrated healthcare in the Hudson Valley.

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Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions.

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