In order to differentiate themselves in a highly competitive market, a renewed focus on advanced cardiac services was important to WMCHealth. To that end, they turned to Philips to help identify and implement operational improvements in their catheterization (cath) and electrophysiology (EP) labs.
As part of a long term-strategic partnership, WMCHealth and Philips engaged in a transformational consulting effort to enhance operations and clinical processes.
Philips is enabling us to transform our care delivery network and better serve the Hudson Valley.”
Michael D. Israel
President and CEO, Westchester Medical Center Health Network
WMCHealth teamed up with Philips consultants to collect comprehensive patient and system data, review the lab scheduling guidelines, observe the staff workflow, and analyze the facility layout.
Next, they looked to define what quality meant to the key stakeholders, including patients, family members, physicians, and staff by conducting one-on-one and group interviews, group workshops, and facilitated role-playing exercises. This allowed the team to interpret the data and operational analysis through the lens of the patient experience.
The Philips consulting team then translated these insights into prioritized suggestions for actionable performance improvement for lower costs, increased patient and staff satisfaction, and better patient care
A joint onsite WMCHealth – Philips team will work to optimize medical technology deployment and IT integration into a unified platform that will enhance WMCHealth’s already impressive operational excellence.
reduction
in patient wait times
Who/where
Westchester Medical Center Health
Network (WMCHealth)
New York, USA
Challenges
Improve the quality of operations in the cath / EP labs
Solution
Cardiology Optimization Services including strategic guidance and hands-on implementation support
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DISCLAIMER:
Results are specific to the institution where they were obtained and may not reflect the results achievable at other institutions.
