Philips HealthSuite Privacy Notice 

 

This Privacy Notice was last updated on 6th April 2018.

Philips HealthSuite provides you with insight into your daily lifestyle behaviour and your general health condition; allows you to follow progress over time; provides you with personalised coaching and advice for additional motivation and support to measure, monitor and motivate your health, activity and lifestyle; and provides other services ("Services"). This Privacy Notice is meant to help you understand our privacy practices when you use our Services, including what data we collect, why we collect it and what we do with it, as well as your individual rights.
Philips HealthSuite uses personal data collected or processed by the Philips Health Watch; Philips Blood Pressure Monitor(s); Philips Body Analysis Scale; and Philips Thermometer device(s) ("Device") and/or the Philips HealthSuite mobile application ("App").

This Privacy Notice applies to personal data collected or processed by the Device and/or the App, which is controlled by or under control of Koninklijke Philips N.V. or any of its affiliates or subsidiaries ("Philips", "our", "we" or "us").

 

Please also read our Cookie Notice and Terms of Use, which describe the terms under which you use our Services.

What Personal Data are collected and for which Purposes

We receive or collect personal data, as described in detail below, when we provide our Services, including when you access, download, install the Device or the App, or use our Services. We may use this personal data to perform the Services requested by you as a contractual necessity, to operate, provide, improve, customise, support and market our Services based on our legitimate interest, or to comply with a legal obligation to which we may be subject. If you do not want us to collect and process your personal data, you may not be able to use the Services.

Sensitive Personal Data

Before we collect sensitive personal data, we will inform you and ask your explicit consent. This data includes your height; body weight; body composition; calorie intake; your blood pressure (systolic, diastolic); heart rate, activity and movement; body temperature; questions about your lifestyle, and your health goals. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawing your consent.

Sensitive Personal Data

We ask that you not send us and you not disclose any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the App or otherwise to us.
account data

Account Data

We collect your personal data when you create an account. You may log in to the App using a MyPhilips account or email Id. The personal data we collect may include your username, profile photo, name, email address, gender, birthday/age, country, language, location and password.

 

  • The personal data collected is used to create and manage your account. You can use your account to securely log in to the app. If you create a MyPhilips account to log in to the app, we will send you a welcoming email to verify your username and password, to communicate with you in response to your enquiries, to send you strictly service-related announcements, or direct marketing communication in case you have opted in. You may also use your MyPhilips account to order a Philips product or service, participate in a promotion or game, participate in a social media activity related to a Philips promotion (for example clicking 'like' or 'share'), and participate in product testing or surveys.
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Data filled in by you

Other Provided Data

This data includes your height, body weight, calorie intake, and questions about your lifestyle, and your health goals.

 

  • The data collected is used to provide you with insight into your daily health lifestyle behaviour and to follow your progress over time. We do this via email, social media messages, SMS, push notifications, and other digital communication.
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Devices data

Device Data

We may collect device-specific information when you install, access or use the Device. This includes information about your Device, including the unique user device number. We also collect session and usage data, which is related to your use of the Device.

 

If you use the Philips Health Watch Device, the Device records heart rate, activity and movement and streams it to the App. This data also includes unique user Device number, session and usage data, which is information about your use of the Device(s).

 

  • The data collected is used to provide you with insight into your daily lifestyle behaviour, such as your calories burned and "activity", including your sleep behaviour, and into your cardio fitness (only for Health Watch) to track your progress over time.

    If you use the Philips Blood Pressure Monitor(s) Device, the Device records your blood pressure (systolic, diastolic) and heart pulse rate and streams it to the App. This data also includes unique user Device number, session and usage data, which is information about your use of the Device(s).

  • The data collected is used to provide you with insight into your general health condition, such as your blood pressure, and to follow progress over time.

    If you use the Philips Body Analysis Scale Device, the Device records weight and body composition, height and profile data (collected from the App) and streams it to the App. This data also includes unique user Device number, session and usage data, which is information about your use of the Device(s).

 

  • The data collected is used to provide you with insight into your general health condition, such as your BMI and body fat percentage, and to follow progress over time.

    If you use the Philips Thermometer Device, the Device records body temperature and streams it to the App. This data also includes unique user Device number, session and usage data, which is information about your use of the Device(s).

  • The data collected is used to provide you with insight into your general health condition, such as your body temperature, and to follow progress over time.
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Cookies

Cookies

We use cookies, tags or similar technologies to operate, provide, improve, understand and customise our Services. Cookies allow us to recognise your mobile device and collect your personal data, including your unique user Device number, the IP address of your mobile device, the type of mobile internet browser or operating system you use, session and usage data, or service-related performance information, which is information about your use of the App.

For further information about the use of cookies or other similar technologies used in this App, please read our Cookie Notice, which you can find under the privacy settings of the App.


Transactional information

If you pay for our Services, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

Customer support

You may provide us with information related to your use of our Services, including your interaction with Philips, and how to contact you so we can provide you customer support. We operate and provide our Services, including providing customer support, and improving, fixing and customising our Services. We also use your information to respond to you when you contact us.

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Combined data

Combined Data

We may combine your personal data, including account data, other data provided by you, Device data, cookies, location data, data collected during your interactions and usage of the Philips digital channels, such as social media, websites, emails, apps and connected products, IP address, cookies, device information, communications you click on or tap, location details and websites you visit.


The combined data is analysed and used to provide you with Services such as to provide you with insight into your daily lifestyle behaviour and your general health condition; to follow progress over time; to provide you with personalised coaching and advice for additional motivation and support to measure, monitor and motivate your health, activity and lifestyle; and help us improve the content, functionality and usability of the App, Device and Services, as well as to develop new products and services.

 

If you opt-in to receive promotional communications about Philips products, services, events and promotions that may be relevant to you based on your preferences and online behavior, we may send you marketing and promotional communications via email, phone and other digital channels, such as mobile apps. To be able to tailor the communications to your preferences and behavior and provide you with a more relevant and personalized experience, we may analyze and combine your personal data. You may opt-out and unsubscribe from such communications at any time.


Permissions

The App may request your permission to access your phone or sensors (e.g. camera, Wi-Fi, geo-location or Bluetooth) or other data (e.g. photos, agenda or contacts) on your mobile device. 
 

  • We use such data only when it is needed to provide you the Services and only after you have provided your explicit consent.
     
  • Sometimes, the permission is a technical precondition of the operating systems of your mobile device. In such case, the App may ask your permission to access such sensors or data, however, we will not collect such data, unless when it is required to provide you the App Service and only after you have provided consent.

 

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Third parties
With whom are Personal Data shared?

Philips may disclose your personal data to third party service providers, business partners, or other third parties in accordance with this Privacy Notice and/or applicable law.

 

Service providers

We work with third-party service providers to help us operate, provide, improve, understand, customise, support and market our Services.

We may share your personal data with the following service providers:

 

  • IT and cloud providers
    These service providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or provide the Services. 

 

Philips requires its service providers to provide an adequate level of protection to your personal data similar to the level that we provide. We require our service providers to process your personal data only in accordance with our instructions and only for the specific purposes mentioned above, to have access to the minimum amount of data they need to deliver a specific service, and to protect the security of your personal data.

 

Other third parties
Philips may also work with third parties who process your personal data for their own purposes. Please read their privacy notices carefully as they inform about their privacy practices, including what type of personal data they collect, how they use, process and protect them.

 

If Philips shares personal data with a third party that uses your personal data for their own purposes, Philips will ensure to inform you and/or obtain your consent in accordance with applicable laws before we share your personal data.

 

Philips sometimes sells a business or a part of a business to another company. Such a transfer of ownership could include the transfer of your personal data directly related to that business, to the purchasing company. All of our rights and obligations under our Privacy Notice are freely assignable by Philips to any of our affiliates, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law or otherwise, and we may transfer your personal data to any of our affiliates, successor entities, or new owner.

 

We may share your personal data with the following third parties:
 

  • Third parties
    These third parties may provide their own services to you. We may share your personal data with Apple Health at your request and/or in accordance with applicable laws.


Cross-border transfer

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.


If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognised by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm. For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your Personal Data. You may obtain a copy of these measures by following the link above or by contacting privacy@philips.com.

How long do we keep your data?
We will retain your personal data for as long as needed or permitted in light of the purpose(s) for which the data is collected. The criteria we use to determine our retention periods include: (i) the length of time you use the App and Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Your personal data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer (if any) of information to countries outside of your country of residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal data.If you are located in the EEA, your personal data may be transferred to our affiliates or service providers in non-EEA countries that are recognised by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm. For transfers from the EEA to countries not considered adequate by the European Commission, such as the United States, we have put in place adequate measures, such as our Binding Corporate Rules for Customer, Supplier and Business Partner Data and/or standard contractual clauses adopted by the European Commission to protect your Personal Data. You may obtain a copy of these measures by following the link above or by contacting privacy@philips.com.Data about your interactions and usage of the Philips digital channels such as social media, websites, emails, apps and connected product. This data may include: IP address, cookies, device information, communications you click on or tap, location details, websites you visit.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
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Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
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Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
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Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
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Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
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Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

IT Providers

These providers deliver the necessary hardware, software, networking, storage, transactional services and/or related technology required to run the App or the services provided.

 
Spacer
 

Cloud Providers

These providers deliver data storage services. Philips is committed to store your personal data in your region, with cloud services in Europe, US, Latin-American, Tokyo or Sydney and China.

 
Spacer
 

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

 
 
 

Payment

These providers handle financial data in relation to online purchases, your program fee.

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

Philips HealthSuite service Providers

These providers deliver specific services for Philips HealthSuite such ascalculating health age , providing coaching (only for apps that use coaching). For coaching sometimes a third party is responsible. Please read the privacy notice of such party if applicable.

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Choices and rights

Your choices and rights

If you would like to submit a request to access, rectify, erase, restrict or object to the processing of personal data that you have previously provided to us, or if you would like to submit a request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at privacy@philips.com. We will respond to your request consistent with applicable law.

 

In your request, please make clear what personal data you would like to access, rectify, erase, restrict or object to its processing. For your protection, we may only implement requests with respect to the personal data associated with your account, your email address or other account information that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that if you make use of (some of) your choices and rights, you may not be able to use, in whole or in part, of our Services anymore.

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We protect your personal data
We protect your personal data

We take seriously our duty to protect the data you entrust to Philips against accidental or unauthorized alteration, loss, misuse, disclosure or access. Philips uses a variety of security technologies, technical and organizational measures to help protect your data. For this purpose we implement, among others, access controls, use firewalls and secure protocols.

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Special information for parents
Special information for parents

While the Services are not directed to children, as defined under applicable law, it is Philips policy to comply with the law when it requires parent or guardian permission before collecting, using or disclosing Personal Data of children. We are committed to protecting the privacy needs of children and we strongly encourage parents and guardians to take an active role in their children's online activities and interests.

 

If a parent or guardian becomes aware that his or her child has provided us with his or her Personal Data without their consent, please contact us at privacy@philips.com. If we become aware that a child has provided us with Personal Data, we will delete his/her data from our files.

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Changes to the privacy notice
Local specific information: Your California Privacy Rights (US Only)

California Civil Code Section 1798.83 permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we have disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please visit our privacy website: http://www.philips.com/a-w/privacy/questions-and-feedback.html

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Changes to the privacy notice
Changes to this Privacy Notice

Our Services may change from time to time without prior notice to you. For this reason, we reserve the right to amend or update this Privacy Notice from time to time. When we update this Privacy Notice, we will also update the date at the top of this Privacy Notice.

 

We encourage you to review regularly the latest version of this Privacy Notice.

 

The new Privacy Notice will become effective immediately upon publication. If you do not agree to the revised notice, you should alter your preferences or consider stopping using our Services. By continuing to access or make use of our Services after those changes become effective, you acknowledge that you have been informed and agree to the Privacy Notice as amended.

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Contact

Contact Us

If you have any question about this Privacy Notice or about the way in which Philips uses your personal data, please contact our Data Protection Officer at privacy@philips.com. Alternatively, you have the right to lodge a complaint with a supervisory authority competent for your country or region.

Koninklijke Philips N.V.

High Tech Campus 5

5656AE, Eindhoven

The Netherlands